Mattress Firm Old Town 821 South Washington Street, Alexandria, VA 22314

"The process of purchasing a new mattress couldn't have gone smoother! The staff member, Nadeem, was extremely helpful and nice. He showed us exactly what we were looking for, and we were out the door within 10 minutes. We had the mattress delivered within 4 days and the delivery men were also very friendly and professional, and they set up the mattress within 5 minutes. Everything was quick and easy, no complaints!"

"Timothy was very helpful and efficient in helping us find the perfect solution for our memory foam mattress quandary. My husband had to have emergency back surgery and I was struggling to get everything he needed for his recovery. Timothy, and the convenient location of Mattress Firm Old Town, provided all of the help we needed! We were even able to get next day delivery the weekend before Christmas! It was a positive experience from start to finish!"

"After placing an order in November, I had just about everything imaginable go wrong with my Mattress Firm phone order. That being said, Timothy G at Mattress Firm Old Town, completely saved the day. For each individual issue, he came to me with a solution- even went so far as to personally deliver a temporary mattress to my place as I waited for my correct mattress to arrive. Certainly the best customer service that I have ever witnessed and the sole reason I would consider returning to Mattress Firm after this disaster."

"I had a very positive experience at Mattress Firm Old Town. The staff was pleasant, knowledgeable, and got me into a beautiful Simmons Beauty Rest Pressure Smart 2.0 mattress. I am satisfied and kudos to Tim for ensuring a professional experience."

"Both Nevaeh & Timothy were very knowledgeable and they helped guide us through the process of which mattress would best fit our needs. They made the experience interesting and fun and we appreciated the time they took with us. Update: We needed more help with our purchase and once again we were guided through a process to help us choose a mattress that would be best for us. Jim and Timothy gave us explicit information that would help us make our decision. They were professional and very personable. We tried mattresses out, we talked and laughed, and finally decided. Thank you!"