west elm,

925 North Saint Asaph Street, Alexandria, VA 22314

"Allison was incredible! We walked in looking for a sofa and thanks to her help and patience walked out with the perfect fit."

"The store has a great selection, but even after 15 minutes, NOT ONE employee spoke to me. Wasn't busy at all. You'd think if someone braved a cold, rainy day to spend money in your store, you'd want your staff to want to take it. Nope. Hope I find better service at cb2..."

"I walked in about an Hour before closing with pictures & ideas of what I wanted to get and wanted a second opinion / assistance. Also wanted to touch the products I wanted to get before purchase to make sure I liked them IRL and not just online. I STRONGLY suggest going elsewhere - I walked in was greeted, another employee came from the back and offered assistance, I told her I had pictures and products I needed assistance with, and she said while I pull them up she'd be right back. She never came back & 20 minutes later as I'm about to leave I see her and the gentleman behind the counter giggling at the computer. Do not spend your money where you are not appreciated. I walked right out and didn't spend a dime on things that I was more than happy to purchase that they had I've been assisted. If I didn't want in person assistance, I would have just ordered online."

"I ordered the chairs on October 16 with an estimated delivery of November 3. I picked them up when they were “ready “December 2 that is not timely in any sense. The original sales agent that said these are going to be available for Thanksgiving clearly doesn’t know how delayed the actual shipping is by West Elm. I would say the estimates are a blatant lie having been fooled twice ordering a table and now the chairs I cannot recommend ordering anything from West Elm that isn’t available in the store at that moment. The staff in the store is handcuffed to customer service center because it all of defers to the online/HQ, making them basically intermediary. The chairs took so long to ship that they lowered the price for BlackFriday but wait! West Elm doesn’t price match themselves. Nothing against the actual staff but the company is a hard pass on being competent. Don’t believe any of the shipping times."

"Carly was very helpful today. She ensured we had the right color for all of our items. She was very friendly and came to ask if we needed assistance right away. She also pointed out some really great clearance items that matched my design style! Very nice experience. We love the mid century modern style and all of our furniture we have has lasted well. Love our clearance rug! Such a great price."