Macy's Furniture Gallery Baltimore Pike, Bel Air, MD 21014

"I have only been here twice in 12 years and it’s always been very empty of shoppers which means you’ll get served straight away - some nice furniture"

"0 Stars? Staff at the store was wonderful, purchase went smoothly. Friendly and professional. Then Macy's missed 7 delivery dates, hours on the phone with customer service, angry warehouse managers who have no problem hanging up on you. We finally gave up and cancelled our order. That was three months ago. Still no refund. Was told that since we didn't pay with a Macy's credit card they have no way of verifying that we actually paid and would need to provide bank statements. I'm sorry but no, I'm not printing my bank statement and sending it to you. Was then told the only thing we could do is dispute the charge with the bank. What a nightmare. Save yourself the trouble, go to Bob's."

"We stopped to buy here looking at a specific living room set. The staff was helpful and it was easy to get in and out. I would purchase from this location in the future."

"I would not recommend to shop for furniture here whatsoever. I just had to call again after the 3rd scheduled delivery appointment no show! Now waiting for a 4th time to reschedule. This is after the first delivery where they brought me the night stand which was fine but the dresser was bent, scalped, and broken. Now I have a nightstand without the matching dresser I ordered and they don’t know when it will be in stock. Also after, I receive a text message every time on the delivery day morning that they are on their way. Completely unorganized!"