Dollar Bank 537 Smithfield Street, Pittsburgh, PA 15222

"Very helpful when assisting with my accounts."

"I was looking for a new bank. After going thru hell with the pnc. I walked into the oliver branch and was greeted right away by Melanie. She was extremely helpful and has impeccable customer service skills. She explained what account she thinks I needed and even help me navigate some other issues. Melanie is a great asset to Dollar Bank. Thanks for excellent customer service."

"I had a account that was closed due to inactivity. Not sent to collections or anything. I simply didn’t use it. The irs had that info and we’re going to send my stimulus payments to the closed account. I stopped by this branch and asked if i could please pay the fee to reopen the account so i can receive this money that i am in desperate need of. The lady tells me that i cannot and there is nothing she can do to help me. I was told on the phone by another person that i can reopen the account with a fee which i was willing to pay. The amount of stress this is causing is insane. Why does each person say something different?"

"Someone stole my dollar bank debit card. They charged the card and that's how we caught it. I cancelled the card as soon as we noticed the charges. Unfortunatly because of those charges it caused my account to overdraw due to payments I had made prior to this. Dollar bank is charging over draft fees and refusing to credit them even though there is an active fraud report on my account. They do not care and are not customer friendly"