Wendy's,

6122 Oxon Hill Road, Oxon Hill, MD 20745

"The customer service used to be really the best in the morning here(not sure now). But the other day i had the whole family with me, we had an event we had to be at starting 5pm it was 45 mins away. We stopped here with 15 minutes to spare knowing we would be a few minutes late. They take our order at the driver through speaker. Got to the 1st window and had to repeat the order, they said okay before we finished telling them. Someone came and asked us again... Again we didnt finish telling them they said okay, we paid and pulled forward. Why did that happen 3 more times at the 2nd window with two different employees. While they were laughing and joking, standing around not working. They still didnt complete our order, we ended up having to pay again (taxed again) for two meals they kept missing because they never took the time to listen. And we were so patient. I was shocked they didn't offer us some extras. This would never happen at chick fila. Im just saying"

"This place used to have unusually early customer service in the morning. However, the other day, my entire family and I had to travel 45 minutes to an event that started at 5 p.m. We anticipated being a few minutes late, so we stopped here with fifteen minutes to spare. Through the speaker, they take our order at the driver. Before we could finish informing them, they said alright when we reached the first window and had to repeat the order. Someone returned and re-asked us... We didn't tell them everything again, but they said it was alright, so we paid and moved on. Why did that occur three more times at the second window, involving two distinct staff members?"

"Been coming to this location every so often over the years just to see if things changed at this location. Today was the first time n a while ive been,things are still the same. I ordered the asiago ranch they gave me wrong sandwich. Went inside to exhange they slapped cheese in and gave me side of ranch in a cup. They renovated but rhe staff is what need s to be updated"

"I’ve been a long time fan of Wendy’s. The company keeps spending so much money on remodeling, but they really need to get the staff fixed. The restaurant felt extremely dirty. The ketchup dispensers were empty. The drink machine was out of a good portion of drinks. I was there at 11:15 am so it wasn’t even busy yet."

"Terrible service pre and post renovations. Drive thru is the only option most days. Most recently, I ordered a Southwest Avocado salad which I order multiple times per week (it's so good I put up with the long lines and service). Got home and noticed there was no bacon. Called several times, no answer. I went back today for a refund. They offered a replacement. I checked the salad before leaving just to see they added what looks like a tablespoon of avocado, which would be fine if that was the norm. Again, I order this salad multiple times/week. See pics for the normal salad vs what I got today after complaining (bonus points if you can even spot the avocado on today's salad). I asked for more avocado and they gave me a small condiment container with a little more. They barely even gave me any cheese. Is this what happens when you tell them you didn't get what you ordered AND PAID FOR??? This location is a joke."