Beauty LAB,

10400 Shaker Drive, Columbia, MD 21046

"Don't get the plus member plan as they will find new ways to charge you fees constantly. Don't come in one month and it's $15, no surprise there but your invoice will be aggressive in stating that it is overdue the second it's sent to you. And that $15 you pay for the membership, better do it in January only because it's not for a year from when you started, it's due every January. So my membership that started in September still has to be renewed in January for another $15. I am not renewing just to find out all the other ways they plan on screwing me over. The worst is the managers/owners are completely absentee and make the waxers do double duty at the front desk and take on the brunt of frustrated customers. Must be nice to sit in your palace funded by bad business practices and the labor of others. Speaking of the waxers, Christina is absolutely amazing and the best waxer I've ever had. She is efficient, minimizes pain, and produces clean and lasting results. She should be paid what the quality of her work deserves and she should be treated better."

"I loveeeeee Madison!!!! She is great! She is quick and personable! We would have a whole convo and two secs later, she’s done. I don’t like the whole pay first policy but I’m comfy enough to pay for MADISON up front."

"This is my go to waxing place! The specialists are great. I really enjoy the type of wax they use, it makes a painful process less painful. I moved and I’m still coming here!"

"I was going here for a few months There were several visits in which I had to stand outside or sit in the lobby to wait for my service after my scheduled time. Today I was 4 minutes late for my appointment because of traffic. I was told to sign in on their new system. After attempting that, I told the girl at the desk it didn’t work. She went to ask someone and by the time she returns, I’m told that because I was over 5 minutes late I can’t sign in or be seen. For context we are having this conversation at 5:46. She didn’t know the system wouldn’t let me sign in. That’s not her fault, but that’s not my fault either. She said I could reschedule for a 25% fee. I wish I would. It’s okay for customers to stand outside for 10 minutes because someone is on break, eating or running behind but I can’t be serviced at 4 minutes? I have to pay to reschedule. Hypothetical and unfair. There’s plenty of reputable places with better services."

"I've been coming here for 4 years and have had brazilian waxes done by Lanisha. In fact, she was the first one to ever do a wax on me and made my first experience very comfortable. She is extremely knowledgeable and ensures everyone on her team knows what they are doing. I have also been waxed by Ariel. She is my go-to waxer in the summer and I always look forward to seeing her because she takes the time to get to know you and actually remembers the conversations you have."