Panera Bread 110 Shawan Road, Cockeysville, MD 21030

"Update: management did reach out with an apology and a gift certificate Panera Bread is one of my favorite restaurants. I’ve lived in 4 different states and it’s always been one of my go-to places. However, I was very disappointed with the food and service I received at this location on October 28, 2023. I ordered a chai tea latte and chipotle chicken scrambled egg and avocado sandwich. When I received the drink, the cup felt light as if it were only foam in it. I mentioned this to the girl who made my drink and she stared at me blankly. No offer to look at it or adjust my drink. To make matters worse, when I got my sandwich I was turned off by the small knob of avocado I was given. I’m very, very disappointed!!!!!"

"My experience was not good at all! The manager was rude and rushing through my order! Then I found out that the cream cheese goat **$1.60** almost more than the plan bagel!! The bagel is $1.69! DO BETTER MANAGER!! Also Panera Bread LOWER THE CREAM CHEESE PRICD!! Damn!! I would not come back at all. The food and drinks are too much money!!"

"Lunch was just OK. The soup is warm, not hot. Sandwich dry, minimal mayo(supposed to come on sandwich) They have sooo many people working and so much confusion. 1st time here, using holiday gift card. Employees arguing in front of customers. Can't say this visit makes me want to come back."

"This was the filthiest Panera Bread I have ever been in! The lady who took our order was pleasant but past that the place was very dirty all of the tables were sticky and disgusting! The floors were filthy and the soda machine was nasty. We asked for one of the tables to be cleaned because every single one of them was sticky and not kept up with after someone was done eating. They were not even very busy and there was no excuse for somebody not to be out making sure the environment was clean and acceptable for their customers. The person that finally did come out only wasted his time cleaning a couple tables and left the rest of them a mess. Glad we were only passing through this area because we would definitely never come back here."

"This location for Panera I think was great. There were plenty of available tables at 9:50 am in a Thursday (and all of them clean). The young man behind the counter was very happy to open a new register and speed the line. The order was correct and delicious. He even went out of his way to find my loyalty number. That was nice It’s a good atmosphere here."