Burke & Herbert Bank 14008 Smoketown Road, Woodbridge, VA 22192

"So I got locked out my account. I changed my telephone number and the old number was on my app. I called and called. Noone able to help. Then whoever was suppose to correct the issue at Woodbridge off of smoketown finally done something but wited until bank closed. I attempted to reset password and it failed because once again the verification screen still show my old number. Irritated"

"Horrible customer service, this bank has slowly gone down hill over the years and will be switching to another bank."

"I edit my review after contacting the bank. They quickly addressed the issue. There was a technical issue which made the deposit to not reflect on my account. and the manager personally called me to resolve this matter at hand. I thank them for this..glad there are still banks out here that's honest"

"I’ve been here several times and never had any issues however recently I went to transfer money in my other bank account and Adriana Johnson “helped” me. She asked me to email her my account number and routing number of my other Banks account. When I explained to her I didn’t feel comfortable emailing someone my personal info her response was “I can already see most of it.” My issue was that I didn’t want my info in someone’s email account because and email can be accessed from anywhere but instead of ensuring me my information is safe with Burke and Herbert she was pressuring me for information and even used scare tactics saying my money could be lost if I didn’t email her the info. I’ve wired 10x the amount I asked her to send but at other banks and never had this kind of experience before. I will definitely be closing my accounts at Burke and Herbert and would advise people who already have their money here’s to use another Branch at least!"

"I have nothing else to say but what a fantastic branch and the service you receive is always 5 stars. One special employee always greeted me with a smile and will miss her very much. She always was so positive and always had great advice. And a great listener. I will continue to use this branch. Thank you to all the employee's. They make you feel special and always greet you by name and a smile."