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PenFed Credit Union
14040 Central Loop, Woodbridge, Virginia, United States
About the PenFed Credit Union
PenFed Credit Union is a financial institution located at 14040 Central Loop in Woodbridge, Virginia, United States. As a credit union, PenFed offers a variety of banking and financial services to its members, including savings accounts, loans, credit cards, and investment options. With a focus on providing competitive rates and personalized customer service, PenFed strives to help its members achieve their financial goals and secure their future. Additionally, PenFed operates as an ATM for convenient access to cash and other banking services.
Photos of PenFed Credit Union
14040 Central Loop, Woodbridge, VA 22193, United States
Opening hours of PenFed Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 13:00
Sunday:
Closed
Reviews of PenFed Credit Union
"Slow and indifferent to customers in lobby waiting for member service."
"The Credit Union will not open a branch in the Richmond Metro Area, yet you appear to have two in the Eastern Shore. of Virginia.. We have a big Fort, and many Veterans in this area. Sad... Richmond is as safe as D.C. A member since the 80's. Please do not post the "Form Letter Response " to this comment. Richmond is expecting you!"
"They removed the change machine. Who's in charge here because you're failing. Just went through the drive thru and this place is going downhill! The woman I interacted with in the drive thru was rude and extremely lazy!! I have never had to fill out a deposit slip before, NEVER!!"
"I filled out their auto pre-approval loan application and was approved after putting in the make, year,and mileage of the auto that I wished to purchase along with my social security number. I called and spoke to an agent later that night to double check that everything was approved based off of my "application ID#" and that I would be able to pick up a paper check on my drive to pick up the new vehicle. I was assured that I was approved and the system said that I was "clear to draft" or something along those lines. Two days later it is new car day, I have the kids loaded up and drive a half hour to the Woodbridge branch. I check in and wait in the lobby for 15 minutes to be seen, no big deal it was very busy. I am called and go to a back office to finish the paperwork so I think. After another 5 or 10 minutes on speaker phone with the loan department, I am told that the vehicle has too many miles on it and they will not give me a loan for it. I asked where it says anything about mileage requirements in the application process and I am told it doesn't.. However, their "Policy" for used car loans is 125K miles or less. Again I stated, BUT you application doesn't state this so who do we need to talk to to, override this "policy"? My credit score is strong so I was able to go to another lender that primarily works with service members and their families and was given a much better rate so no big deal. What is a big deal is, the hit to my credit, my wasted Saturday afternoon, the inconvenience my family endured preparing to travel across the state to pick up the vehicle, and the sellers inconvenience and wasted time after I told them that I double checked my loan approval and they cleared their weekend as well. I was recommended PenFed by a Family member in the car business (finance) as I am newly relocated to the mid-Atlantic. I have told them my story and they felt horrible and will not promote them going forward. I wish I would have received a phone call explaining the misunderstanding or gift card for the gas and time wasted, a lollipop for my children or anything but that never happened as of ten days later. I despise businesses that conceal and hide details like this organization is doing and will spread the word as long as I remain in the area."
"Lots of overhead walking around doing nothing inexperienced tellers that take forever…not a way for a member to be treated. Total slow motion clown show."
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