Kool Smiles Dentist 3533 Plank Road, Fredericksburg, VA 22407

"First of all if the dental assistant or hygienist isn’t ready don’t call back the patient. Having us wait and wait especially with a child. I went to take my daughter for her first ever dental experience. I was super excited to take her until they took us to the back and seen how the staff was ignoring us trying to decide who was going to do my daughters cleaning as if no one wanted to do it. The dental assistant kept going over to other patients instead and finally the doctor came over. The doctor took about just one minute with my daughter trying to look at her teeth and gave up. She said “just give me one moment.” Someone came to let me know that they will get to us soon to do my daughter’s cleaning. The doctor came back to let me know “we will see her next time instead.” Not the way to deal with a younger patient"

"Have brought my son here for a few check-ups now and have no complaints. He loves the waiting room because there is a play area and "computer" games with touch screens to play along the wall and a table for drawing and coloring. The receptionists greet us as soon as we walk in and we haven't had to wait longer than 10 minutes even on one occasion where the office was quite busy. The hygienists we've encountered have all been quick, efficient and pleasant. My son has never cried or had a reason to cry because from hygienist to dentist, they are comforting, fun and gentle. Just had a check-up on the 10th and all was well, looking forward to the next check-up in August, as is my son!"

"Best Dentist and staff ever! They made my son feel so comfortable. They were very nice, gentle, gave him laughing gas while in the chair. Very convenient hours. The office was very clean as well. My other children enjoyed the play place while my oldest had his work done. My son had braces and needed extensive work done and not only did they go above and beyond but kept my son very comfortable. Thank you Dr and kool smiles."

"With this place it seems to all depend on the day you go. I've been taking my kids here for years and always saw the same dentist, and my kids love him. I went this past Friday and it was a very different experience. The female dentist didn't even introduce herself, and my kids were very nervous. Despite there being no other patients in the waiting room, it still took almost two hours just to get a routine cleaning done. The hygienist was acting like she didn't even want to be there, and after standing around my kids for almost thirty minutes, finally got someone else to clean my kid's teeth. After the hygienist was done, I felt like I was in a nail salon, the dentist and hygienist were standing right in front of us speaking another language. Normally, we love coming to this place and leave happy, but if this had been my first visit, I would never go back.I hope it's never like this again, or we will have to find a new dentist. My two boys were both upset that they didn't see their usual dentist, and their teeth don't even look as clean as they normally do. Very disappointed."

"l will not be returning!!!!! The first visit I had for both my children, they were spoken about as chair numbers and not people. From the start to end of my appointment was two hours. That is a long time for any adult let alone two young children. The dentist who spoke with me about my daughter's' teeth was very condescending and he never told me about the two cavities she had. I had to find out when I was signing the papers to leave. The second visit to have my daughter's cavities filled, the dentist, a different one from the first appointment, left her filling appointment to attend to two kids and then a lady came in to have him sign papers. My feeling is he should be focused on one task at a hand. If I got to the dentist I want to feel like a person and not a chair number. I will not be returning, ever."