Arlington Community Federal Credit Union

"DO NOT USE THIS BANK. They lost my car title. It has taken over a dozen emails and calls to figure this out. They claim they mailed it, but don't have a tracking number. They offered to pay for the duplicate but did not seem concerned that I'd have to sit at the DMV for a day, drive 60+ miles."

"I wanted a credit union, not a bank, with Saturday hours. I looked around and ultimately chose ACFCU for its professionalism, helpfulness and efficiency. They explained their products without hard selling me, were exceptionally courteous, and clearly knew their business. And they get bonus points for notarizing a legal document on my first visit and for having fantastic CD rates -- currently 5.4% on a 6 month CD."

"Best place if you want to waste your time, slowest and dumbest staff you can ever ask for Wasted days and hours trying to get my loan with Dominic! If you respect your time please stay away I wish I could do 0 stars!!!!"

"I had a little problem but one thing about AFCU they are amazing I love the upper management they reach out to me and took care my problem personally Ms Mary called me personally and talked to me, cared about what I was going through and continue to tell me things would get better the Arlington community credit Union treated me like I was truly family From my heart Thank you so much. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️"

"This place is a mess. Been a member for close to 20 years and I will be cancelling my membership not because of one specific thing, but a culmination of how downhill this place has gotten over the past 5 to 10 years. Historically they've had nice welcoming people that were at least member focused (professional service culture). Granted they didint have the most competitive rates and services, you were at least treated like they valued your membership. They claim community and strong member benefits but you can get those benefits and more elsewhere much more conveniently. Without going into specifics my last several visits there were terrible. It most likely stems from their CEO and corporate leadership despite their attempts at positive local PR (I mean look at how many dissatisfied members there are). They have the ability to integrate a professional and service oriented misssion but they dont. One example is branch managers who tend to work with a chip on their shoulders when dealing with matters adhoc. But it's not their fault, it's systemic and company wide. Poor leadership training and development or poor talent acquisition in the first place etc. Long Story Short, Leadership and culture is poor, service is not member focused or friendly, and you gain nothing being part of this "community" based credit union."