Giant Pharmacy

"Edit 2/4/24: I can no longer recommend this pharmacy. It floors me that they apparently do not begin filling prescriptions called in by your doctor until you actually call to check on the status. I had three prescriptions phoned in by my doctor Friday morning. I just called at noon Sunday to check on their status. "We're working on them now." I asked if she could give me a general time frame on when they would be ready and was told in an icy tone, "I'm working on them now." (And this was actually the second time I called; the first time, I barely got two words out before the staff person said, "I'm sorry, this phone is messed up" and put me on hold, never to return again.) This has become the norm. At this point the only convenience for me is that it is super close to where I live. I'm disappointed because when I first started going here, they seemed wonderful. Edit 12/29/23: It seems that the level of customer service varies depending on who is working at that time. It's hit or miss. A word of advice: If you do your refills over the phone, do NOT pay attention to the time when the automated system says your prescription will be ready. It almost never is. I recommend calling the pharmacy in advance to check to see if your prescription is ready; chances are they have not filled it yet. Once I went to pick up a prescription without having called first and it wasn't ready for hours and hours. It was very frustrating because it was a medication I needed to take THAT DAY. I did some shopping at the store, came back, still wasn't ready, left and ran some errands and then came back to pick it up. Original review: Honestly one of the best pharmacies I have ever gone to. The staff are so friendly and helpful, so much so that I make it a point to tell them how much I appreciate them pretty much every time I am there. So much better than the pharmacy in Mount Vernon where I was going before."

"They apparently got audited by the DEA so you have to jump through hoops to get any controlled substances here. Employees are horribly rude about it as well. Was left on hold for over an hour waiting for an answer to a simple yes or no question. My husband had to call from his phone to see if they forgot about me and was told they had no record of me being on hold at all while I was still actively on the line. As someone who works in healthcare, the way they have spoken to me and my husband on several different occasions is jarring and disturbing. I’d look for a different pharmacy if I were you. I definitely will be."

"The Reviews That I have read are horrible there are more bad reviews than good ones, even though I wouldn't give giants a review unless' I have experience how badly these people have been treated ."

"Pretty annoyed at this place overall; the only thing that is stopping me from giving zero stars is the awesome pharmacist on the phone who saved my order. The back story: I originally ordered my prescription at a CVS back around July 1st or so (it's now July 25). The prescription arrived within about 2-3 days and I received an email letting me know it was ready for pickup. I had the prescription transferred over to this pharmacy at that point (easier to pick it up there + better discount), and the transfer was seamless. What was NOT seamless was the actual order. The pharmacist who I spoke with at the time of the transfer said that my prescription was on back order, so there would be a delay. I get that such things happen, so I waited. Several weeks went by and no further contact from this pharmacy. I finally called today, and the pharmacist looked up my account. She told me that she couldn't find the order. At this point, I figure one of two things must have happened. Either (1) the order went in, the prescription was filled was waiting (but I was never informed that it was ready), and when I didn't pick it up (because I was never contacted), they cleared the order. Or (2) the order never went in. Either way, now I'm pretty upset that several weeks were wasted because this slipped through the cracks. The pharmacist I spoke with via phone today was great, however. Again, she is the only reason I'm giving this pharmacy any stars. She was transparent about this place messing up my order, and she immediately re-submitted the order, plus checked out my insurance's policy for the order, applied a discount card, and gave me a timeline (~two days) for when the order should arrive. I am not returning to this pharmacy, but a big thank you to the pharmacist who helped me. [Update, 1 Aug 2023] I called back on July 30 to check the status of the resubmitted order. The lady who answered the phone gave me a curt response when I asked if my prescription had arrived ("No."). She told me to try back the next day, as prescriptions arrived each afternoon. So I called again yesterday (31st). Still nothing. I transferred my prescription back to the original CVS, as I'm not sure this pharmacy will ever fill my order."

"None of my complaints are with the staff, but I literally never get my meds without a hitch. There is always some issue. Giant, like most corporations relies on understaffing to keep their profits high. We suffer for it with worse customer service, longer waits, and more mistakes. Pay your staff more and make sure there are enough of them working so we can get our meds without the headache each time."