CVS Pharmacy

"Great service. Fabrice (and his team) is so helpful and understanding, and really goes above and beyond to help. 15/10 customer service. The pharmacy is well organized, clean/well sanitized, and short wait time. Also, they have most of the medications in-stock. Keep up the excellent job."

"This CVS used to be okay, but not anymore. My podiatrist sent a prescription for an antibiotic here (for treatment of my seriously infected toe). It took more than 50 hours (not minutes, HOURS) before my prescription was filled. And only then after several calls to the CVS and an in-person visit to find out what was happening. There was no problem with the prescription order itself, or the insurance company, or the drug being out of stock. They just never got to it until I showed up, even though they had promised to expedite it when I called. Moreover, no one apologized for the delay or explained why it took so long. In addition to this unacceptable performance, their telephone and in-person waiting times were unreasonable (i.e., about 20 minutes on hold or in line). We are never going back."

"This CVS is the worst. Indifferent and incompetent customer service every time I visit. They just can't get it right, and they are quick to blame the insurance companies and Dr's for their mistakes. I've moved to another pharmacy... C'est la vie CVS!"

"Out of a critical drug I had my Doc send an electronic message to the pharmacy to refill it , this was sent at 9:15am. I went to the store At 10:30 to pick it up and the pick up counter. A nice lady said they need a referral and had no record. I called the doc from the counter and he verified it had been sent but resent it anyway. Standing at the counter I asked the lady to refresh the screen and see if it was there. It was not. She spoke to the pharmacist who said I need to go to the drop off window. A very rude employee named Chennell said it wasn’t there and a man from the back corrected her and said he was working on it. So I asked why they couldn’t see it on their computers, “Chennel said it’s the system” , I offered politely that the “process” was broken, where upon “Channel” waves me away as she turned her back on me saying “call corporate”. The pharmacists remained wholly disinterested in the entire discourse..... extreme rudeness exacerbates the incompetence of this employee as well as the banal “systems” CVS is using. People should not allow themselves to become accustomed to this type of antisocial and rude behavior. Take your business elsewhere!"

"As long as I get a text like I signed up for, I don’t mind waiting at home to come get it. But if I get there and it’s wrong that’s no good. Traditionally CVS is a great pharmacy so I have faith it will work out now that I am switching there. Just be patient!!"