Safeway Pharmacy 19718 Germantown Road, Germantown, MD 20874

"Finally after transferring prescriptions to over 10 pharmacies I found one that is meeting my expectations. Unfortunately many pharmacies I have used don't answer the phone, they have long lines, they no longer use the drive thru, they lose my prescriptions or they don't fill them until I call or arrive only to learn my RX hasn't even been started to fill. This safeway pharmacy not only answers the phone, doesn't have long lines, hasn't lost my prescriptions, fills my prescriptions shortly after receiving them, but they also have great hours that they are open. Thank you Safeway in Germantown MD for helping me not stress over getting my medicine. You have restored my faith in what a pharmacy should be able to do."

"Blatantly ignored as I stood there staring at them for about five minutes. No response until I spoke up and confronted the pharmacist about it. I believe the poor service I received was racially motivated."

"Today 8/23/23: went to Safeway pharmacy to pick up a prescription. The guy was very slow and i mean VERY slow! I waited 20 minutes for my turn and nobody was in line besides a lady in front of me. My turn comes and even though my prescription is ready, it takes this guy another 15 minutes to give it to me! I asked him if it was not ready and he said that it was ready but he kept going in the back... coming back.... leaving again... no explanation! Just horrible service!"

"Only one person was working out front at the deli counter. There was a customer with a really long order and after finishing taking it he continued to just chat with him instead of helping other customers. He even looked over at me more than once saw I had been waiting a while and went back to his conversation which would have been cool if there were other people out there to help"

"I never leave reviews but I had to after today. These people don't care about their customers. Took me 30 mins to check out with 4 items today because they didn't want to help me when an item didn't ring up properly. They sent me in circles and then treated me like a thief when I asked them to honor their promo. I had multiple people take my phone and change the settings to make sure I wasn't lying and scamming them out of $3.50. When I explained it shouldn't take more then 20+ mins to check out and wanted to put in a complaint, they then started pointing the finger at the other associates and literally told me "I should know better" than asking them to honor their promo and somehow became my fault"