Safeway 19718 Germantown Road, Germantown, MD 20874

"Needed to return something in the morning in order to take care of other errands but you apparently can't do returns before 9 am. That's beyond ridiculous & just incredibly inconvenient for any customers. Knowing I was in a pinch,the presumed front end manager refused to let me return it eventhough, they, being management would do it through a checkout station."

"I went there yesterday , cashier was a African American lady , I was just wanted to ask her a question about Safeway app coupon she was not busy at all at that time I was the only one customer there , she didn’t want to help not let me finish my question and send me to customer service and had bad attitude and rude , she was the only cashier there. Safeway made their digital coupons so difficult for customers , I clipped asparagus coupon in my app account but didn’t work the manager said there are different asparagus but I only saw one and marked price same as coupon . I will not go to Safeway anymore because there are so many grocery stores no coupons needed , much fresher and cheaper , and good customer service!"

"Deli pretends that they are closed. It happened to me more times than I can recall the deli section is dark and it seems like it is closed. It is managed by people who really don't want to serve customers. The light is off to make an impression that it is closed so no one comes to bother the staff. If you don't want to work, why don't you get another job. And the management: don't you want people to buy more? Isn't that the whole idea why your store is open? Why is that you create an impression that the section is closed if it is still a time it should be opened? I am talking about the time before 8PM. Not sure if anyone cares in this store and hopefully someone in charge will read this review to make necessary changes. Also, it would be actually good for customers, if the deli section stays open for longer than 8PM."

"Not impressed with this Safeway. When I was looking at the ground beef a giant bug flew out from under one of the containers. When I was trying to get frozen green beans out of the fridge, the bag was spilling them all over the floor. The store is very confusing to find what you are looking for. To add to everything else, when I go to checkout there is only 1 register open. And the one employee they had scanning was moving very slow and talking to customers way too much. So much of a line was forming that they had to open another register. Even with the coupons and member discount my bill was over $250 and I still hadn’t gotten everything on my list due to the store not having it. I’m going to stick to shopping at Giant."

"Used to be a good location. Currently has almost no carts as shown in picture and selection has dwindled over the last couple years. Not looking for strange things, the only cheese that they have that isn't pre shredded is cheddar expect the deli cheeses and they have been out of garlic twice in the last month. Will avoid in the future."