Sweet & Sassy 250 Plaza Drive, Collegeville, PA 19426

"My niece, all the way from Virginia, had her birthday party here this past weekend. My sister called to let them know she was running 10 minutes behind and whoever picked up the phone was nice and said no problem. We get there and the lady at the front (Isabella) greets her with “you’re late, just to let you know this doesn’t extend your party time” with attitude. She wasn’t asking for her party time to be extended and I thought it was very rude. Then, my two nieces had an appointment to get their ears pierced first. They had two people do it. My 3 year old watches and asks to get hers done. We live 45 minutes away and she is there with all of her cousins, again from Virginia, to support her. Isabella says with her hand up “only if she can do one at a time I absolutely have no time to do it.” Now, during the party there were plenty of opportunities where they could have had 2 people do it. One time after all the girls were done with their makeovers my mom approached Isabella and asked if she could do it now. She responds with “this is my break time.” The end of the party, my daughter is still wanting to get her ears pierced. So Ava makes it happen for her, one at a time. Let’s just say it was very traumatic for her after she got the one and I had to hold her head while she was screaming to get the other. Isabella was watching from the desk and immediately after my daughter was done, helped be the 2nd person for the next scheduled piercing. I get that this was unplanned, but you don’t need to be so rude and obviously could have made it happen for her with two people and give my 3 year old a better experience. You are working with kids, have a better attitude and be more flexible."

"I scheduled an appointment for my daughter to go in on her birthday to get her ears pierced. When I set up the appointment I confirmed that there would be two people there to pierce her ears at the same time and they assured me there would be. When they called to confirm my appointment the day before I again asked if there would be two people there and again they confirmed, yes of course. I drive 45 minutes to our appointment to only have one person there to piece her ears. The lady then proceeds to tell me that in her experience, Kid’s this age (3), do better when their ears are pierced at the same time. Clearly it’s a lie as she’s trying to assure me that it will be ok. My daughter was fine after the first ear piercing and then proceeded to flinch and then sob after the second piercing. If they would have had two people, like I was told would be there, I wouldn’t have had a child that was sobbing when we were done. Very disappointed especially since I confirmed several times to make sure my child had the best experience on her birthday."

"My appointment was repeatedly rescheduled, with each rescheduling citing "store closure" as the reason, which raised great frustration. The final reschedule was attributed to the manager, Fiona, having a "school event," which I found unprofessional to communicate to the customer only a day before, especially when they planned their visit around said manager's schedule (which is limited). Would not recommend services at this location very poor customer service."

"BUYERS BEWARE……I brought my granddaughter in for the ultimate makeover. The services were literally 20 minutes. I definitely expected more of an experience than that for $36.00 plus a $7.00 tip. The girls were very nice, but we were extremely rushed. There wasn’t even anyone else there. She did her hair and her mom never even got to see it, it came out on the way home. It was held with only a Bobby pin. She started polishing her nails and was going to go over the old polish on them. I had to say something. One coat of polish, not even neatly done. On the skin around the nail. I was very disappointed to say the least. I would expect these girls would be trained to make this an awesome experience for little girls. We used to bring our other granddaughter years back and it was so much nicer. Mirrors were never cleaned, and they just opened for the day. So basically I paid $43.00 for I coat of nail polish, a dab of eye shadow and lip gloss and a 5 minute hairdo that was very poorly done. It is extremely overpriced for what you get and unfortunately we would never go back. I’m hoping to hear from a manager and possibly get some reimbursement! I don’t know how they even survive. Look at that hair, it’s not even done correctly and the nails look like a young child did them. Very poor."

"Brought my 9 year old daughter there for the diva for a day spa treatment. Place was empty only one staff and not the most friendly person you could have for a kids makeover. We were told she could get a sugar srub made and a hair scent spray. Neither of which when were available all out of stock when we went to check out. Only things they had were stuffed animals for sale. Their selection of makeover products they advertise on their website was virtually not existent. Waste of time and money to go overpriced for the small amount of services that they actually have. Reached out to managment and have never gotten a response back. Terrible customer service. Wish I could give negitive stars stay away and find somewhere better to go."