Virginia Tire & Auto of Vienna

"Overcharges for foreign cars. An estimate for a fairly basic brake job was $200 MORE than the dealership service cost. If you have a foreign car, you need to shop around."

"I went to get my tire fixed and it took them an hour and a half to tell me I needed a new tire. The guy at the front desk told me to come the next day at 230 and they would have my tire. I showed up at 230 the next day and not only do they not have my tire but they didnt even order it! No call, no one even checked to see if they had it. Thankfully there was a man filling in who saw my frustration and printed out the receipt and showed me it was ordered and to come back the NEXT day. Meaning, I had to call out of work due to their incompetence. Finally today at 11 I get there and they have the tire. Another hour and a half goes by and I get my car back and check out and the full price was listed. When I said I should not have to pay full price because their mistake and because of THEM i had to call out of work and not get paid. The man behind the counter (who was the one who forgot to order it, his name is Jackson I believe) goes “yeah sorry for the inconvenience this has happened before”. Thats your excuse??? If you want to go somewhere quality and reliable. Its not here. First and last time at VA Tire and Auto."

"I would recommend the Virginia Tire & Auto of Vienna anytime. It was my first time to try them but it was worth it. The sales agent who called me to be helped next was visibly customer oriented. He had a professional demeanor, knowledgeable, but he was accommodating and patient with me asking a lot of questions, not knowing much about tires. I got a good deal and happy with his help and good service. (His name is Me Hul). But, in my observation your other sales team over the counter were also customer service oriented. Thank you."

"Last 3 experiences have been frustrating and I don't plan to return. 2 years in a row I had an appointment for an oil change. Both times I returned for my car over an hour later and it was not ready. Both times after sitting for a lengthy time waiting across from the desk, I finally got up and asked when my car would be done, only to find it had been done and none of the staff who were standing around bothered to tell me even though I was the only person there waiting. For the most recent oil change, upon asking, I was told the tires did not need to be rotated. About a week later I realized the tires needed balancing and, because it would be free, made an appointment at VA tire & auto. When I got there, they had no record of my appointment. So I dropped off the car and they didn't finish for over 5 hours. They rotated the tires even though a week prior they said they didn't need to be rotated. Next time I drove the car, the TPMS sensor alerted. All of the tires had been over inflated. I'm done taking my car here."

"My wife visited this location for an oil change earlier today. That was at the price quoted on the website. However, they immediately started in on additional sales, and they were absolutely price gouging and attempting to sell her unnecessary parts and services to her just because she is a woman. They said she needed new wiper blades, and that just the parts alone would be nearly $400 (they retail for $60-150) plus labor. She obviously didn't take them up on that offer. Then she asked about tire rotation. They refused to do it, saying that all 4 of her tires are dry rotted and need immediate replacement. She just had her car inspected at the end of August, and passed without issue. And funnily enough, this location let her drive off with these supposedly in need of immediate replacement tires without issue. But they did try to sell her new tires. While all of this was going on, another man was trying to check out, and was informed they had lost his car keys. They still had not found them when my wife left the location half an hour later. She didn't trust their competence after this, and she had been immediately put off by the attempted price gouging, so she refused to buy new tires there. She will be visiting a different mechanic tomorrow to make sure these dishonest, incompetent 'mechanics' at Virginia Tire and Auto of Vienna didn't screw that up as well. Update: NTB in Fairfax is doing the wiper for under $60 including labor. These guys at Virginia Tire and Auto are straight up scumbags trying to charge $400 in parts. Considering they answer every bad review in basically the same way, but the same issues keep popping up consistently for several years now, I can only recommend that you do NOT give this place your business"