Shell

"Always come here for inspections, tire air, gas and occasional repairs. Very good service. I have stopped going to Liberty gas station, formerly Sunoco, near PNC bank, on old Chain Bridge road. No more, they provided the worst service, several times charged me for poor or wrong service, and often took much more time than first promised."

"Arrived at 6:30 AM for an oil change based on their sign at the front entrance which states they start at 7:00 AM. The plan was to be first in line so that I could get it done, and be at work on time. After waiting at the bay twenty minutes, the cashier / clerk came out and told me that the person who does them would be in at 10:00 AM. I responded, "But your sign says you start at 7:00 AM." To which he replied, "Well sometimes he has to take his kids to school, or is sick." What? Are you kidding me? Are you seriously saying that your posted hours mean nothing because your customers have to work around the undisclosed personal schedule of your employee, which apparently is subject to change at their discretion? Potential customers don't like their time wasted. That's a terrible way to run a business."

"I saw reviews from customers but not many replies from owners. It looks they may not be caring what customers are thinking about them. But future possible customers reading the reviews should care. That’s why I will write anyway. I just had an oil change months ago which I purchased my oil&filter. They changed the oil but they recorded it wrong which may affect your CARFAX records. I saw they mentioned in the invoice the oil was not full synthetic. I showed the original box which they returned me the rest of the oil with a tag of Full Synthetic Oil. They are not even aware what they are recording is directly going into CARFAX records. I will also report to CARFAX as well. I tried to explain it to front desk employee but it took so long. Now I keep receiving emails from CARFAX my oil change is over due. They need to train the front desk and mechanic employees on their service/communication skills. What I learned? If you need to refuel, you may go there and refuel by yourself without talking to them. But if you need oil change or other repair kindly find a better place and go there. If you do, look at the receipts/records carefully and do not leave or pay before they correct their mistake."

"Stopped by here to fill up and buy windshield wiper fluid. Hassim was extremely helpful and repaired a tire leak in no time. I didnt realize i had a screw embedded in there. Couldnt ask for friendlier and competent service. Hard to find these days."

"On a whim, I took my car here due to its convenient location. Ivan was amazing. He was kind, professional, very communicative, took the time to give me a break down of issues addressed on my car and the costs. No pressure to do recommendations they offered, but gave me all the information so I could decide for myself. He also asked if i had coupons, which, though a small gesture, I really liked. Quality of service - 5 stars! Quality of Ivan and his team - 5 stars! Because of this experience and level of professionalism and courtesy, I am switching to this Shell for all my car needs. Amazing people!!"