Avalon Tysons Corner,

1569 Onyx Drive, Tysons, VA 22102

"Update 12/27 It's been 27 days since we left the property. We just received a charge of almost $1,500 for damages without any explanation. They didn't allow us to be present at the walkthrough. Just be aware! ---------------------------- I want to share my terrible experience living at Avalon. Once the lease is in effect, getting anyone to answer the phone was a rarity. The townhouse we leased is substandard for the rates charged, particularly in the Tysons Corner area. Most of our maintenance requests often resulted in mere patchwork solutions that would fail after a few weeks or months. The appliances are old and barely worked. The washer and dryer ruined all my clothes. The refrigerator temperature dial did not move, and we regularly had food spoiled by freezing in the refrigerator. At one time the fridge lost cooling functionality, and we had to throw away all our food before it recovered a few days later. I've encountered multiple landlord violations reported to the property manager via email such as maintenance staff entering without consent or notice, even without a maintenance request. For 10 days, we couldn't open the front door because a maintenance employee refused to fix it, which posed a hazard as it's the only emergency exit. The smoke alarms were installed incorrectly, causing over an hour of continuous alarming until maintenance removed them, clueless about what they were doing. This left us without smoke alarms for days. The property is poorly maintained. The trash overflows literally every week, and it is a normal occurrence to see 20 trash bags stacked outside of the dumpster for lack of space. And before Thanksgiving management had the nerve to send out an email threating tenants with 75-dollar fine per trash bag left outside the trash container instead of upgrading the trash service / capacity to meet the needs of the number of residents. Unsurprisingly there are rats and raccoons near the trash area and in other locations on the property. Security is a concern. As others have written the gate only closes 50% of the time, and the door locks appear to have been installed by an amateur and do not inspire confidence. Our front door had marks suggesting it had been pried open previously, which management made no effort to repair before we moved in. When we informed them of our move-out, they refused to schedule the move-out walkthrough inspection to allow us to be present."

"When it was my move-in day, I was in a hurry to fit my schedule, but the associates, Mattos and Cleckley, in the leasing office were very helpful and friendly. In addition to this, maintenance with the App is very systematic, and very easy to follow up on all the maintenance statuses. Whenever I made a request, the maintenance team(Pan, Wiliams, Gomez...) was always quick and tried to fix the problems at their best. Until now, I have been very satisfied with choosing Avalon."

"A very sorry community, that's not worth the rent they charge. We lived there for 3 years and finally moved out. By the time we left, this is what the 'normal' was. 1. It's a gated community, except that the side gate (the one on Westpark drive) stays broken and wide open at least half the year. You could drive by even now, and check for yourself. That's how it was all 3 years. 2. The trash yard situation was a disaster all these 3 years. The entire apartment side had just 1 trash area, which overflows pretty easily with no cleanup happening for days. Rodents would abound. How the government has not come asking yet in spite of people making a complaint I don't know. 3. By the time we got into our 3rd year, the maintenance situation was so off that even a simple bathroom flush in need of repair would stay unattended for 10 days. These are just the things we faced, have known people facing even worse things. Feel sorry for the maintenance guys as they work hard, except that I feel they are severely understaffed and the management doesn't seem to do much about it. Oh and the exorbitant rent will keep increasing every year just all right."

"Lived here for 8 months. The property was not well taken care of, the actual living space was cheap and everything fell apart. It took weeks to get a minor maintenance request looked at. The gates never closed because they were broken for 5 out of the 8 months we lived there. The maintenance team bangs on doors at 1 in the morning over “emergencies” and the property team doesn’t do anything to alleviate the concern of a random man banging on the door in the middle of the night. They act like that’s normal and they don’t owe the residents any explanation. There are rats all over the communal trash compactor. My dog got giardia within the first month of living there from all the dog poop that is all over the property. We lived on the top floor and had ants all over the place. There are huge cracks between the door and the frame which lets all sorts of bugs in and lets all of the heat/cool air out. Your utilities are expensive for no reason. And when you try to leave, they nickel and dime you for every little thing. We were told we left $1000+ in damages that we owe which is completely false. We left that hell hole in better shape than we got it. Don’t live here if you have any self respect."