Firestone Complete Auto Care 2755 Metro Plaza, Woodbridge, VA 22192

"I love how professional the staff is The older white lady, young white guy named John I believe and of course Mr. George as long as these 3 are there I will keep coming back. They are always helpful and friendly they don’t get smart or have a smart aleck personality they are genuine on the phone and in person I know customer service can be challenging days but it’s number one to remain professional in all situations. Thanks again for being patient with me!!! Thanks again Firestone (located in Woodbridge, VA)"

"Kim was very courteous, honest, & provided several updates & attempted to assist as best she could when no fault of Firestone left me there for over 3 hours trying to get a service issue resolved on a rental. The rental company sent me there when they had no vehicles to swap out & their service center is closed on weekends. I sent a well deserved summary about the operation failures that were beyond disappointing in relation to the rental agency that I've been using for decades. Firestone stepped up and rescued my day & trip because they felt so bad about the way my needs were being neglected & at this point nearly ignored despite face to face & multiple phone calls with the rental agency. In my time I observed the customer service displayed by staff at Firestone & how they managed some of the rude & condescending attitudes exhibited by customers & I appreciated them even more. Not sure your experience but if you feel the work is quality, return; if you haven't found a place I'd give them a try. They seem to care about the work & respect the customers time."

"After making alignment done at one of Firestone location the tie rod bolt became loose and I scheduled at Woodbridge location. They said they tightened both tie rod and drug link but I noticed the tightened the drag link to the wrong direction and it was wabling. I went back to the store and find two very arrogant women and told me that they don’t have qualified person to do the work and told me to come back another day."

"Do not buy any service offer from firestone , such as life time alignment or anything any service in package , if u buy services from somewhere else and try fix from other locations where they can't make money, they will try to find the way and refuses u even u have appointment set . along with that , for some reason the customer support at shop getting worse and they handle customer like no body . quality: they use cheapest oil and oil filters, and if your car has a skid plate , definitely they will miss screws . Find better local shop , and stay away from firestone scam ."

"New to area so I went to Firestone Complete Car Care because in Jacksonville NC it was the only place I ever took my trucks! Valves stems, high pressure, on two of the 1993 F150 , went bad. The team here had new valves installed tires balance and back on the road! I have plans to get the ‘93 alignment and. Inspection done this up coming week because they offer drop off services. Skill and knowledge of the mechanics are more than expected, prices are great for the quality of service provided. I will not trust my truck to anyone else!"