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Prime Automotive
2800 Metro Plaza, Woodbridge, Virginia, United States
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About the Prime Automotive
Prime Automotive, located at 2800 Metro Plaza in Woodbridge, Virginia, is the best truck and car repair service in the area. Since 2005, we have been offering transparent cost estimates and reliable repairs for both domestic and imported vehicles. Our certified technicians and experienced mechanics provide top-notch service for a wide range of services including AC repair, alignment, brakes, engine maintenance, and more. Customers rave about our honest and skilled team, with many recommending us to their friends and family. Whether you need routine maintenance or more extensive repairs, Prime Automotive is here to get you back on the road quickly and efficiently. Give us a call at 703-494-2331 to schedule an appointment today!
Photos of Prime Automotive
2800 Metro Plaza, Woodbridge, VA 22192, United States
Opening hours of Prime Automotive
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Prime Automotive
"First time customer and will definitely be returning. Very professional and thorough. Mark, was a pleasure chatting with you while my baby was getting a check up. Highly recommend"
"IMHO, one of the best garages in the region. I have been a customer for 15+ years. Never disappointed. Mark and the team are always professional and friendly. I recently moved to a location about an hour's drive from his shop; however, I still go to the shop for major repairs. No one comes close to the level of expertise and thoroughness. Many thanks, and keep up the good work, team!"
"Prime Automotive is a great auto repair. The owner, Mark, is such an honest guy. I have been going to him for years and his shop always gives great service. Highly recommend"
"My experience with Prime Automotive was great. Mark really looked out for me with the problems I had with my car. He allowed me to get the funds for the repair while my car was at his lot for a month. The work performed on the car was great, and he found other problems wrong with the car and informed me of them. That to me goes a long way, because some shops would fix the problem of the car which it has come in for. Then you would have to take the car back to the shop for something else that was seen while your car was getting repaired the first time. Overall, you have a satisfied customer."
"Edit Hi Mark, finally I hear from you. Whoever I was exchanging emails with regarding this predicament did not mentioned who they were and were dismissive. First-able, this is the first time you offered to bring my car back to change the breaks, again. Nothing of that source was mentioned on all my phone calls and emails. My car is always on the road so, the theory that it's because it sits there is out of the question. Also, I have cameras in my house where it shows proof of my breaks squeaking every time driving in reverse. ------------------------------------------------------------------------------------------------Long review but worth reading it if you want to save yourself a headache. Normally new breaks squeak after being changed but it goes away after a few days or so, but these brakes are the worse. I called and spoke to Josh who stated it could be the weather and humidity making them squeak, I waited two months and no improvement. Beginning of June I called and spoke to Josh again, he asked me to bring the car in. Apparently they did not check the rear breaks (the ones they had changed in March) but they checked the front, I was advised to changed them but instead of having them service it due to current break issues I took it to Mazda dealer. July 27th, car needs oil change. Brought to this shop for service, since they were servicing the car I brought up the fact that the breaks were still squeaking when in reverse and the noise has gotten worse despite both front and back breaks and rotors being new. Technician's note on receipt: Unable to duplicate concern, pads and rotors all still operating normally, all hardware corrected fitted. Since Mazda had changed the front break pads and rotors I brought it back to them thinking it was probably the front making the noise. I was advised by their technician that the rear brakes hardware was installed incorrectly causing breaks to squeak. The technician took apart the breaks and readjusted them, I was charged $165 for this service. I called Josh and explained to him everything and requested to compensate the $165 that Mazda had charged me for something they failed to fix, Josh asked me to email him the Mazda receipt. Two days later I received an email response stating that I had failed to bring the car to them to fix the issue so they would not pay and that unfortunately with their warranty policy they weren't able to cover other shop repairs. Let me remind you I did bring it back to them in two occasions. I was NOT giving any warranty information besides my receipt. I requested a copy of the warranty where it took them days to send. Their warranty company is NAPA and after calling them explaining the situation I was asked for the break part numbers but this shop does not provide on their receipt. Comparing Mazda receipt with this shop's is a huge difference - Mazda provides part numbers and is detailed information. NAPA customer service agent was puzzled and found this odd since every shop is supposed to provide that information to customers. My brakes are still squeaking but not as bad after Mazda adjusted them, I was advised by Mazda that the rear breaks are not great quality thus why they're going to continue to squeak until it's time to change them again. I'm waiting on NAPA to response since my complain was escalated to their complaint office manager, I do have an incident number pending and I hope things get resolve soon. Mazda charged me $659.30 for breaks and rotors vs Prime Automotive $559.34. My advice, take your car to a reputable technician. The amount of money you'll be saving is very little but the headache will be greater if you take it to this shop. * 3/21/23 - Original service date * 06/08/23 - Brought it back to get breaks checked * 7/27/23 Oil changed service, breaks were supposedly checked * 9/1/23 - Mazda checked the breaks and readjusted them. I tried to work with this shop before posting this, tainting their great Google reviews but they are ignoring my emails and refusing to work with me. I paid high for low quality."
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