Pep Boys

"I recently had the pleasure of experiencing truly outstanding customer service at Pep Boys, and I felt compelled to share my positive experience. From the moment I walked in, the staff (Ashley & Austin) went above and beyond to ensure my satisfaction. The team at Pep Boys (Woodbridge, Va location) demonstrated an unparalleled commitment to customer service, starting with a warm welcome and attentive assistant in locating the products I needed. The staff members were not only knowledgeable but also genuinely eager to help, providing valuable insights and recommendations without any sense of pressure. Moreover, the efficiency and speed with which they completed the repairs were impressive. The entire process was seamless, and I was kept informed at every step. It’s evident that the team at Pep Boys values their customers and takes pride in delivering top-notch service. Overall, my experience at Pep Boys exceeded my expectations, thanks to the exceptional dedication and professionalism of the staff! I left the store feeling not only satisfied with the products and services but also grateful for the positive and stress-free experience they provided. Kudos to the Pep Boys team for setting a high standard for customer service in the automotive industry!! I wholeheartedly recommend Pep Boys (Woodbridge, Va location) to anyone seeking reliable and customer-focused auto care. Thank you!!!"

"Very poor management and zero customer service. I had appointment for my car oil change, drive 10 miles and I reached 10 min earlier. The guy told me we have two car tires service before you most probably will take to two hours. I said do I need to wait 2 hours he replied yes sirrrrrre. I said our time is not cheaper like you bye. I came to JL and changed oil in 15 min. Do not go and never recommended the PB"

"Ashley took care of me at the front desk and made sure I got the proper services for my tire installation and alignment. She was incredibly knowledgeable and quick and took care of every question and even found me a discount that could be applied. Will definitely be coming back to service my car here as long as Ashley is at the desk! Service was tire installation and alignment on a 2011 X5"

"I had no idea that Pep Boys shut down their parts stores and just left the service area going by itself. My oil change and tire rotation was fine. I hope that if/ when Auto Zone takes over the parts store, they improve the physical appearance and comfort of the service area. New furniture, a vending machine or two and a coffee maker would have improved my "Customer experience" to get to a fifth star."

"Had an appointment for 3 PM. Arrived at 2:56 and waited until 4:02 and saw that they hadn’t even pulled my car into the garage. The waiting area was convenient and they have outlets and free wifi. A synthetic oil change for my Corolla was going to be $107 but the guy said they had a coupon fyi."