Advance Auto Parts 14472 Richmond Highway, Woodbridge, VA 22191

"Came here for a simple battery swap and I was there nearly 2 hours. The main manager today, a lovely woman, was trying to hold the whole place together. Unfortunately, the people working under her were inexperienced, untrained, and some rude. I ended up just canceling the whole thing, as one of the employees accidentally dropped a part that held the battery in place into my car engine compartment, and could not get it back out or secure the battery. in fact, he couldn’t even tighten down the terminals on the battery to keep them in place. I understand he was young and inexperienced, and I tried to help him as much as I could, but there was clearly a lack of training. I’m just upset that I wasted so much of my Saturday there getting nothing accomplished. And to top it off. An older guy working there with a bald head tried to tell me that it was my fault for wanting to get the battery installed by them. buddy, my car wouldn’t start and you literally advertise a free battery installation with purchase on your front window."

"Everyone was very helping in trying to find what works best for me. Great service"

"Leo gave horrible customer service, I bought something from the carquest In Springfield, and I was asking some questions but he told me I didn’t buy from his store and he wouldn’t help me at all, wouldn’t recommend him"

"The staff are very attentive to detail when it comes to ordering the right part for your car. They are informative and try to get great parts for a good price. Does get busy at Carquest but the attentive to detail on ordering the right part is great."

"Wednesday may 11 , I called Car quest to verify that my pats came in , and the gentleman that was on shift kept putting me on hold on every occasion, never help me never got back to the line . I only needed to know if my parts have arrived.. very bad customer service. Thus probably the last time me buying anything from car quest ………"