Paisano's Pizza 6937A Telegraph Road, Alexandria, VA 22310

"Have ordered from the pizza shop for a couple years now with no issues. Ordered tonight, waited over an hour, then called to see if there was an issue. Waited on hold for 10 minutes, hung up and called back. Was hung up on 3x. The shop can see the address when popping up… called a 5th time and was told the order was on its way. That was 15 minutes ago… I live .75 miles from the shop. Food arrived cold. Will not be ordering from this shop again. UPDATE: The owner and I had a nice conversation after this issue was brought to his attention. My concerns were quickly calmed and my family and I still enjoy our local pizza shop!"

"Why bother selecting no contact delivery and adding notes to not ring the door bell or knock when your driver's decide to do whatever they want, when you comment on it they want to get confrontational? Food is amazing but if you insist on waking my infant up then no thanks. Johnny's is worth making the 3 minute drive to if you're just going to make my life harder."

"I had a bad experience one Friday night, and I thought that this business only cared about making money and didn't care about customers. I even wrote a scathing review as I do when I think a business deserves it. I was wrong. After the owner Dave reached out about my initial review with genuine contrition, I was so moved by his act that I deleted my initial review and rewrote it to reflect the character of this business. Not only did Dave reach out to me once but twice, which tells me that he does in fact care take a pride of ownership in his business. After taking full ownership of that night's fiasco, he explained his dilemma, which amounted to taking on an order that would have (and did) push them beyond their capacity. It was also coupled with his most experienced team moving onto college. To make things right, he was gracious enough to offer me a generous in-store credit equal to what I initially ordered. And these are the businesses that I want to support. They're the ones that aren't always perfect, but who truly strive to be. They're the businesses that take responsibility for when things aren't right and make them right when they're not. They're the ones who care about the business relationship with their customers. Dave - thank you for your professional grace, and thanks for truly showing your focus on your customers. I extend my sincere apologies for being another irate customer that night. You've won a loyal customer and you guys will be my first choice for great food at a great price with great service. Thank you!"

"Staff was exceptional friendly. Not much seating but there was room for us. Food was excellent. Reasonable prices. Great choice just picking a place of maps!"