Papa Johns Pizza 7646 Richmond Highway, Alexandria, VA 22306

"Unfathomable environment. Male Cashier was non communicative, irresponsible, and confused. Failed completion of order. Inefficient taking address/phone number. Multiple pauses while engaging in pleasant socializing with other workers. Failure attempting to look up a recent order. Lacking basic English skills. Rude, impatient, disrespectful. Unfortunately this location is non-functional with phone orders and addressing a manager/co-worker requested. Non-functional restaurant on customer service end."

"Ordered 2 pizza at 5, showed up after an hour cold, and one of the pizzas was not cut into slices. The pepperocini in the box had a bite taken out of it. I called in to get a refund and they “couldn’t find my order”. Asked to speak to a manager and was told there wasn’t one. My wife then called back and was on the phone with them for over 30 mins. They wanted to send another pizza, nearly 2 hours later. Now they want to pick up the pizzas and give a cash refund? Very poor business practice and customer service. When I pay $40 for 2 mediums I at least expect them to come sliced, semi warm, and no bite taken out of my pepper."

"The crew at the store is always nice and provides great service! We had one unpleasant experience with one of their delivery drivers before, but ordered carry out only after that and always had good experiences."

"I placed an order last night at this location around 10:07 PM over the phone. I wanted to provide diner to one of my coworkers family due to an emergency situation where he had to be with his wife at Mount Vernon Hospital. I showed up right before closing time and was told by the staff that my order had been canceled and said the system is now closed and wouldn’t be able to accept any money or new orders. Which is valid however my pizza was literally sitting behind him. Pizza & Wings I guess staff just got hungry also! (If you cancel my order you can have the courtesy to inform me!"