AAA Crofton Car Care Insurance Travel Center

"First of all let me say that both Andrew and Marley by far are the best!!! I received amazing service when I called last minute for an issue with my car. As opposed to turning me away with the holiday hustle and bustle they were both very accommodating and were able to squeeze me in. Thank goodness they did because they helped prevent a potential accident due to the issue with my car. I highly recommend this location and I will be a returning customer."

"Absolutely amazing service. The Retail Office Manager was extremely kind and helpful when I was running late to obtain a International Driver’s Permit. She helped me through the whole process and was knowledgeable about all details. Would recommend this location for a great AAA experience!"

"Warning! Do not get your car serviced here. This place is a complete mess, total disorganization, no customer service, jacked up prices with sketchy auto-mechanics. I ended up spending almost 5k on service here. They kept my car for 2 months, every week I would call (they would never call me for updates) and they would lie to me, telling me my car would be ready in a few days. This went on for over 60 days until I complained to the regional manager. Soon after my car was "repaired" it started leaking oil. I took my car to a different mechanic to get looked at and it turns out many of the installations were faulty or they had used old broken parts to make the repairs. This was after I paid almost 5 thousand dollars for repairs! Honestly this is criminal and this place needs to be investigated. Also they led me on the entire time initially telling me I would only need 1000 dollars worth of repairs, then each time I would call they would say they found some other issue and add on another thousand. If I had known the final price would be 5k initially I would have either sold the car or gotten a second opinion. I feel that I was taken advantage of by this kind of predatory business practice. Also I had another experience here where I took my car in after someone had tried to steal it and they quoted me 4k worth of repairs. I got a second opinion and ended up only paying 1k and not having to replace the expensive part that they had suggested I do. Honestly this place is a total scam and I will never bring my car here ever again. This experience has also deflated my trust in AAA as a whole and I will be canceling my membership with them at the end of this year."

"I am an AAA member and roadside has saved me more than once but today I am getting an international license. Never been inside the building here but everyone is super sweet and happy. Like walking under a rainbow lol. Whisked me in, no wait and done in about 10 minutes. Happy customer. And there is coffee and snacks!"

"I just wanted to take the time to extend my appreciation and thanks for the outstanding customer service and car maintenance rendered at AAA Crofton. Leadership starts from the top--Mr Andrew Baylor, the Assistant Car Care Manger attitude and the passion he displayed for me the customer is noteworthy--hence me writing this note. Thanks Mr. Baylor for treating the customer with care and displaying concern with a people focused mindset. Continue the great work!!"