Tires Plus,

1047 Maryland 3, Gambrills, MD 21054

"The WORST place to get your car serviced!!! BEWARE!!! I took my GLC to get new brakes, rotors, and pads. 2 hours after I left, my car was vibrating and I called to let the store manager Keith know. Keith said it's probably because i'm not used to the drive or I'm heavy footed. I know a different drive and vibration when I feel one and my car didn't do that before I brought it in!! He told me I could bring my car back but I couldn't that day. I had an appointment with Mercedes that following Wednesday and they told me I needed new brakes, pad, and rotors!!! Meanwhile I'd just paid Tires Plus that previous Saturday. I was told they put bad parts on my car. I called immediately to Keith and told him what was shared with me. He pleaded with me to make it right and I tried to give him that chance but faulty communication and lack of empathy sent me back to Mercedes to do the right thing of getting brakes that Tires Plus lacked!! I have been waiting for a call from HDQ and Lehrman(area manager) still has yet to give me a call!! BEWARE of this business and their shady business tactics and lack of customer service!"

"It was easy to schedule an appointment. The staff in the counter was accommodating. They will not installed parts if it did not come from them. This is to avoid any complication in the future. I also like that they listen to the customer that if you tell them that what just to be repaired/fixed. They give suggestions but it's always the customer suggestions that were followed. The staff were all honest on what needed to repair more."

"Keith McCray! Great management. I called without an appt and he was able to accommodate me on such short notice - twice now. I waited for my car and also watched him handle many situations with courtesy and kindness."

"After my vehicle started shaking, I took it to a nearby Mr. Tire, where they advised me to change the front brakes and rotors. Despite following their recommendation, the shaking persisted. In search of a solution, I decided to visit your establishment, Tire Plus, where I was informed that the tire rods needed to be replaced. I would like to commend your manager for their outstanding assistance throughout this process. Not only did they keep me informed every step of the way, but they also went above and beyond by helping to cover the cost of my rental car until the repairs were completed. Their dedication and commitment to customer satisfaction truly impressed me. I am delighted to report that my car is now driving like new again. The shaking has completely stopped, and I am thoroughly satisfied with the results. Tire Plus has earned my loyalty as a customer, and I will gladly recommend your services to others. I look forward to continuing our relationship in the future. Once again, thank you for your exceptional service."

"I took my Mercedes in due to red warning light for rear left tire. I was met with pleasant staff member, Katie R. who is the service manager. Katie's team quickly assessed the reason (internal deterioration). She also explained my front and rear tires were different sizes. Gave a very good price. A pleasure doing business there. I would go back again."