Brandywine Auto Parts - Bowie 6309 Crain Highway, Bowie, MD 20715

"Oct 27, 2023 I purchased a spare tire over the phone for my 2016 Mazda 6, was told it should b there by monday, It wasn't, that's fine, said they would call me to let me know when, never called. I called about Thursday, still wasn't there. Finally the next week I go to get it at the Brandywine location. I grab it, put it in the spare tire space, sticks up about 3 inches. I said this isn't the spare for this car (I know because it doesn't fit in the space for the spare tire and the tag says 4in, but the tire clearly is not). Guy at the warehouse agreed. I call the the north Crain hwy to fix the issue. Said they had to reorder the tire and get the correct size. Finally on November 24 I'm told it's at the Brandywine location. I get there and they have, what looks like, the same tire. It still doesn't fit in the spare tire spot. I put the tire in the space, then looked at the guy who brought it out and said this doesn't fit man, this isn't the spare for this vehicle. All he could do was shake his head no. I said whatever. Told him if they wanna give me a full size tire for a spare that's fine. I took the tire and left. Almost a month to order a spare tire and i still need a spare tire. No choice but to take my business elsewhere, because they clearly can't get the job done"

"Buyer beware, bought an electrical part from them that was bad. They do not give refunds unless they do not have another. Of course they will have another because its a junk yard, they will just go and snatch another out another junked car. How can customers avoid scams from business that may knowingly be selling parts that are bad, and keep selling it for profit. Buyer beware."

"They seem to always have what people are looking for parts wise nice friendly knowledgeable staff"

"If you're a woman, don't bother doing business with them unless you want the employee to completely disregard you as a human being. I called and started to ask for a part and he asked to speak with the man he heard in the background "because he probably knows more than you". Misogyny at its best. Update: In response to your comment I will detail the call exactly. I called that morning looking for a specific part that my husband and I accidentally sent back with the old motor the day prior. He was calling one place and I was calling Brandywine. Employee: Brandywine Auto Parts Me: Hi, I'm looking for a part for a 2008 Jeep..... Employee cuts me off: Can I speak with Mr. Jennifer? Me: Excuse me? Employee: You come up on our caller ID as Jennifer, can I speak with Mr. Jennifer, the guy I hear I the background, he probably knows more than you. Me-So incredibly stunned that I just hand the phone to my husband and walk away. Yes, my husband does know more than me in regards to vehicles. I was not even given the opportunity to speak. I was fully capable of order and asking for what we were looking for. It was absolutely inexcusable to be treated in that manner and to be disregarded as if I was not an equal human being."

"Went there today and Mr BILLY is angel sent. I called ahead of time to ensure they had what I needed. His customer service is outstanding. Treated me like a daughter and I appreciate him. Definitely recommend for your auto parts."