AutoZone Auto Parts 2643 Annapolis Road, Hanover, MD 21076

"I went into the Hanover store to check the status of my battery after the dealer said the battery needs to be changed. Josue took the battery tester and tested the battery and confirmed that battery needs to be replaced. He went over the battery options thoroughly and I decided on a battery. Josue got the needed tools, made sure it was the correct size, and changed the battery in no time. 5+ stars to Josue for a great customer service with a smile. Thanks."

"I am leaving this review because I arrived to the AutoZone on Annapolis Road with intention to come in the store and be able to use the scan tool to read the codes on my car/truck. Upon arriving and entering the store I had to wait in line for 20 minutes and once it was finally my turn to see the cashier I was very rudely informed that the scan tool is broken and I will not be able to I use it. There is about 10 different different types of scanners hanging on the wall which could easily be accessed by a manager to replace the broken one. Overall, my experience at the store was very poor and I do not recommend anybody coming here if you expect good and kind service."

"I drove to AutoZone this morning after my car wouldn’t start and this lovely gentleman by the name of Edwin helped me out tremendously! I first inquired to see if he could check the voltage of my battery, and after confirming that I did indeed have a bad battery he assisted me in finding the best one for my car. Edwin even went a step further and installed it for me, talk about top notch service! I always applaud and appreciate amazing customer service and after asking if I could observe him putting in the new battery he even talked me through the process. I cannot say thank you enough to Edwin for his excellent customer service again and for honestly helping me get through what I thought would be a disastrous morning/day. Thank you again Edwin!"

"I came into the store worries I would not be able to get my battery changed but luckily I came to this location and met Edwin and he was able to go above and beyond to help me out, I’m very grateful for his wonderful customer service and the extra 100 miles he went just to help me out. 10/10 recommend to come here you won’t regret it."

"The employees are knowledgeable and extremely helpful. They were able to find the part I needed in just a few moments just by looking up the car. There were a few different options and they explained the differences. The gentleman at the counter even offered to help me install my new air filter."