Ken's Service Center

"Kelly was amazing! We were in Maryland for a work meeting and our vehicle was acting up the drive up and he got us in and fixed it the same day!! Super clean and friendly place! Definitely recommend them!"

"1st of all I would like to thank the friendly staff at Ken's for their assistance with a non-business emergency. My son was involved in a near tragic incident with his motorcycle, rendering it immovable. I did not have any tools on me to fix the problem and would have had to drive 60 miles round trip to retrieve them from home. On a whim, I stopped in their service center and asked to borrow a specific socket and ratchet. I explained my situation and the service manager went into the garage and returned with the item I requested. This may seem like nothing. However to my son and I, this act of kindness is immeasurable and reflects the character of the staff at Ken's. Thank you again!"

"Trust a mechanic? How many can say that is a true statement? Well at Ken's you can, we have been going to them for over 20 years and they can be trusted. Now I will say they are a bit higher, but the saying is" You get what you pay for". So, if you want great service and trustworthiness, then I say you have to go to Ken's"

"I stumbled on Ken's Service Center under the least desirable circumstances -- a breakdown along Rt 295 in a relatively unconventional, almost vintage car (1992 Corvette). I live in Baltimore and commute to Ft Meade, so was unfamiliar with the service centers in the area; I had my tow driver take it to the nearest shop (Ken's) and I'd sort it out the next day. With great fortune, I found a service advisor (Kelly) who listened to my concerns and a technician (Kenny) who took the time necessary to correctly diagnose my issue and keep me informed all along the way. I was so pleased with the level of attention I received that I decided it would be a good time, while the car was in the shop, to have my four tires replaced. Kenny recommended an affordable yet fully appropriate option that I am exceedingly pleased with. Can't say enough good things about Kenny, Kelly, and Ken's."

"Bought 1 $600 tire (special order) from these guys and I was pleased with the service and therefore recommended my wife for a brake replacement. However, I guess as they saw that she was by herself, they attempted to upsell her for a what it was initially only a brake replacement to rotor/tire replacement up to $1800. Therefore, upon calling to decline recommendations and only have the brakes replaced, they insisted that it was not an option. Consequently, all services were declined and instructed them to stop any type of service. However, upon car pick up, my wife was being charged for a $75 brake inspection (not disclosed) and decided to give them a call and spoke with Mike who then transferred the call to the manager (Kenny), who I must admit that at least waived the fee and was professional (sort of) until the end of the conversation. Mike however, was very rude to my wife and even told her to not bring our vehicles to the shop as they would not work on them as she was walking out of the building. My wife was very upset due to this very unprofessional attitude and best believe that we will not be back. As a veteran, I thought this was a good place to go, but apparently some of the employees need additional customer service training. Truly disappointed at the work ethic carried out at this place."