Koons Clarksville Chevrolet Buick GMC Service Center

"WOW!!! Incredible staff everyone was pleasant. Showroom and service area was nice. Even the head manager I believe the GM of the store came up to introduce himself and make sure everything was going well. I have felt with a ton of dealerships even a ton of Koons but this location was next level kindness helping and making sure all is well. You can tell because the GM has set the standard there, the staff follows. I was there for a simple oil change. They treated me like I was buying one of those fancy cars in the showroom. 5 stars fromme, keep up the good work team."

"Update 1/18/24 - I called the number that was provided two days in a row and it goes straight to a mailbox. Koons, you can pull my customer record and call me if you want to make it right. Had open warranty items on my vehicle, so brought it in to the closest dealership. I would be going somewhere other than Koons if I was paying. Part wasn’t ordered in time for my original service date. So had to reschedule, but they didn’t tell me until last minute. Got my vehicle back and now need to go back for fixes to two of the four repairs. Dealership didn’t offer to come get my vehicle, just said they would fix it when I brought it back. So it’s going to cost me more time and gas. Not cool Koons."

"We had a great experience with this place. They took care of my car and all the hassle with our warranty in a timely manner. I really liked the daily updates from Cassandra. She made me feel like I was in good hands. I was able to get my truck back in just a matter of days right before the holidays!"

"Bare minimum service, damaged my vehicle and are doing everything they can to avoid fixing it. For routine service, many reputable service centers will add a lot of 'nice-to-haves' such as topping off fluids, and maybe a quick vacuum or window cleaning. Not at Koons. An oil change is just an oil change, plus they'll take twice as long and charge you more than other locations. But the real reason for the 1-star review is because back in August their technician left my door open when lowering my truck off the lift and put several deep scratches in my door. Despite promises at the time to "make it right", they still haven't fixed it 4 months later and are now avoiding my calls. When I picked up my truck after the incident, Cassandra said I could bring it back the following Tuesday when their "paint guy" is in. I asked for there to be an appointment in their system so whoever was there that day would know it was to repair damage caused by Koons, but she dismissed the idea because she's "always there". After several minutes of pulling teeth, I got her to write a note, but no appointment. I come back on Tuesday and sure enough, Cassandra is nowhere to be found and no one present knows about them being responsible for the damage (despite the note). The rep there at the time recommended I call back later to get things sorted out, so I left. After several rounds of phone tag leading nowhere, I requested an appointment online. A couple days later I got a voicemail from Keith stating they wouldn't be able to accommodate the day I chose, but he'll call me back when he had a time that would work. He even left his cell phone number! Which he never answers, nor responds to voicemails or texts. November came and I was due for an oil change. So I again went online and requested an appointment, adding that I also needed my door fixed. They accepted, but when I showed up they stated the damage was worse than they remembered, so they will have to coordinate with a 3rd party body shop for repairs. Cassandra assured me Keith was working on it, and he'd give me a call later that day to let me know when I could come back. (SPOILER: he never called) So I went back online and requested another appointment a couple weeks out to give them plenty of time to figure things out. The day before the requested date, I had a missed call from Koons (didn't leave a message), so I called back. The rep stated she was just calling to let me know I was due for an oil change (just got one 3 weeks prior at this location, but okay) and when I inquired about my appoint the next day, she said there was nothing in the system, but she'd leave a message on Keith's desk to call me back first thing the following day. (If you guessed that he never called, you'd be right!) So now I'm here in December with some giant scratches in my door, freshly packed with salt brine from the recent snowfall, starting an insurance claim because Koons Clarksville has a complete lack of integrity."