Antwerpen Hyundai of Clarksville Service Department

"Avoid if at all possible! My car was vandalized (window + ignition) and when asked about repairs, they quoted about a month. It took 12 weeks of constant back and forth and confusion on their part of what had happened before I finally got my car back. In the meantime, they tried to tell me that my car had damage from being stolen and wrecked, they killed my battery, and they claimed the alignment was off, even though that all had nothing to do with the actual damage that had been done initially. The lack of communication and constant misunderstanding when they did communicate at all was infuriating, and the length of time I had to wait (2 additional MONTHS) was completely unacceptable."

"Great service, my advisor was Joseph. He truly listened to me to ensure I got the assistance I needed. I took my vehicle in for routine maintenance and he heard me when I said I put 1000 miles on it weekly and I'd like to be good on routine maintenance until my next appointment. Service was quick and I know barring unforseen circumstances that I'm good until my next appointment in a few weeks."

"Excellent vehicle service and great customer service. They are prompt and efficient getting you in and out! Excellent consultation on your vehicle needs. Because of their service I choose to drive nearly an hour to have my GV80 and G90 serviced here vs. The dealership closer to me."

"Brought my car in for an intermittent but serious issue that ended up being covered by warranty. It took a while to reproduce the problem, diagnose it, get it covered by warranty, order parts and fix it, but my service advisor, Joseph, was absolutely exceptional. Joseph was knowledgeable and communicative, keeping me updated daily on progress and expected timelines. To be frank, it was the best customer service I've had at a car service center. And of course, they fixed my car. Thank you!"

"TLDR: They will lie to you about work that needs done. My wife stopped in with a coupon for an oil change and tire rotation. 3 hours later, she walked out with a $2,500 service estimate. The estimate included $800 in new tires, when new tires were installed less than 3 months (1,000mi) ago. There was an $800 charge for new brakes and rotors, which were both also just replaced. If you’re going to lie about repairs that need to be made, at least be creative. It was way to easy to go back and look at when he bought new tires and brakes. Also, before we left to go there, we checked all of the headlights and taillights together. When we got home, there were suddenly 2 taillights not working, and a service charge listed saying they needed replaced. So not only did they lie about repairs that didn’t need to be made, they actually broke things that were working and tried to charge us to fix them. Never ever take your car here."