Koons Ford of Baltimore Service Center

"No you didn't meet or exceed my expectations as far as customer service, however, I am extremely pleased with the performance of my car after being serviced. My car is running pretty much like it was brand new. My disappointment was lack of communication on a timely basis and change of the amount due after it was quoted.Thankfully the manager adjusted the price. Also, next time please send a delivery driver who is not in a rush worring about their own personal life while on the clock. On a good note once again, my car is running like it was brand new. Many thanks for your advice on the finance opportunity."

"I did not have any issues this time around, But overall this place is a joke. Staff, Not All, but most is only worrying about SELLING CARS. Not keeping cars running. So if you can avoid this place, I WOULD DO SO. My Advisor Was Good, It’s Just I had a lot of issues with this whole dealership. Getting ahold of someone can be stressful, and good luck getting a call back, I still have not gotten a call back. But that issue is long gone. I had another issue today with service. I couldn’t get my warranty info like the place/number. I called 7 different times. Left messages. I had to leave Nissan due to this after I had an appointment to get work done. So it’s been an 1hr 34 mins and I still have not heard back. I will never purchase a.VEHICLE FROM HERE. And I bought 4 in a matter of 5 years. So that’s That."

"I live in Gettysburg, PA and visited recently for a 10,000- mile checkup. This included tire rotation, oil change, alignment, and some other work. Koon's Ford always does a great job on my car that was also purchased there. They have always been friendly and efficient. I am a very satisfied customer."

"The people there were very friendly and kind to me. The advisor that I had Justin White, made sure everything was took care of, dealing with my car. He kept me up to speed and kept giving me updates on the progress of my vehicle. Overall, it was a good experience and I would highly recommend anyone to come get their vehicle serviced at Koons and get seen by Justin White."

"I had a very disappointing experience with Koons Ford of Baltimore. When purchasing my Ford Transit Cargo van, they sold me a third-party policy for tire protection instead of a genuine Ford policy. As a result, when I had to replace a tire, I ended up having to pay $310 out of pocket. This is unacceptable and highly misleading on their part. I strongly advise anyone considering purchasing from them to be extra cautious and thoroughly review all contract details. It's important to ensure you're getting the genuine Ford protection you paid for. Very disappointed."