Len Stoler Hyundai Service Department

"Hello Deanna, thank you very much for great service today. I want to state that this is the first time I've been completely satisfied with my service at Len Stoler and I've been coming to you since since 2019. I very much appreciated how candid you were about the next time you can get me in for a job that couldn't be done today. Thank you. Ngozi"

"Deanna was incredibly knowledgeable, attentive, and took the time to explain all the necessary repairs my car needed. Not only did she provide exceptional customer service, but she also ensured that the entire process was smooth and hassle-free. Her professionalism and genuine care left a lasting positive impression on me! Thanks Deanna."

"Kelly has the worst customer service, dropped off my car and had to keep visiting the center atleast 5 times. Kelley was never there and the first time he called to give an update was 3 weeks after I dropped off my car. I had to get the corporate involved since he was neither giving update nor fixing the car. I’m glad I finally have my car back. I’ll never go back to Len Stoler Hyndai in Owings mills. Worst customer service, and their management isn’t any different. Impossible to get a hold of anyone in service department. I left many voicemails to Scott (manager) but he didn’t returned a single call."

"-It took 3 1/2 weeks to get on the books just to schedule an appointment. Ok, no worries. (11/23/23). -Dropped the car off (12/18/23) -Len Stoler looked at my car on Dec 26th, 2023. -Called service several times (23 times) to get information. No one picks the phone up. (Try for yourself, no one will pick up). Had to get sales for someone to walk down to get a serviceman-no one ever called back. -I physically stopped in to have the manager drive with me to check the car out (01/08/24). He gave me no time table to to have it looked at other than, "It would be a long time". -Continued to call and leave messages over the next two weeks, no answer. Finally spoke to the manager, he told me again, "I told you it would be awhile with no other time table when it would be serviced." (01/23/24). I then asked if it would be between 1 week to 4 months to have it serviced. He told me, "Yes". -Today, January 25th, I stopped by to pick up my car to take it to another shop. During these two months, I was without a car. No loaner at all! Inconvenient, incompetent and disrespectful in every way. After getting my keys and paperwork, he said (I think either sincerely or mockingly said, "If there is anything he could do, just call". I quietly thanked him, turned, and silently vowed to myself never to use Len Stoler ever again."

"The team at Stoler Hyundai just keeps getting better! Kelly has worked with me several times maintaining my 2015 Azera he seems to understand how much I like that car. I would like to single out Will and the parts department for taking care of my mistake on the tire order . Sorry again guys . I would also like to thank whoever cleaned my car ,great job guys. There was no problem with the work performed as requested , as always. A true 5 star rating."