Advance Auto Parts

"I've had great experiences with the employees at this store. They are friendly and helpful. Wanted to give a shout out to Dan, who I noticed was great with the customer in front of me and then installed my replacement headlights."

"Store supposed to open at 9am. And isn’t open. 17 other people waiting in cars left. I was stuck as I needed a battery for my car and can’t start. And the time is 10:15 am. Guess they don’t have reliable workers. One of them was up set stating some times they don’t even open or open 4 hrs later. They should close this store if they are going to run it this way. Also notify UPS they should consider removing this store from their drop off pick up site if they can’t open on time. Should have a descent curtesy to post a sign for new hours or something. That way I would have not have turned off my motor and leaving me stuck there."

"After trying to place an on-line order for pick up, I discovered it would not let me go through with the purchase because the brake pads I needed were not in stock. I called the store in Eldersburg to verify availability of the specific brake pads needed. They assured me that they were in stock. Traveled to the store, picked them up, brought them home, and realized they were the wrong pads. Granted, I did not check the box before exiting, but I trusted these folks, and never had to check the box any other time prior to this visit. Long story longer, I had to travel to Reisterstown to get the pads, and return the ones I just purchased. Time was of the essence that day. I was prepping the truck to haul the RV for a camping trip the following day, and it was hot as Hades. Advance let me down in a big way that day."

"Dan went above and beyond to help change a bad battery for me in high temps while I had my kids with me. He is a champion of customer service and Advance Auto should be grateful to have him. Thanks Dan!"

"Wanted to change our MDX car battery. They guided us that we don't need to change our battery right away because it is charging fine. We ended up not buying a battery. Great staff and service."