The UPS Store 9710 Traville Gateway Drive, Rockville, MD 20850

"The only reason I gave 1⭐️ is for Preston.He was polite,friendly and very helpful. On the other hand Salomon who I believe is a supervisor or a manager was extremely unprofessional,rude,hostile a bully and is in need of urgent training in customer service. He literally asked us customers in line to wait and started talking about Charles apparently a worker who called out sick.The way he spoke toPreston was very disrespectful and unpleasant that im wondering how he survives working with such a bully. When it was my turn to be attended to,Salomon told me that he couldn't help me as I didn't bring a box and did not print a label. I told him that this wasn't the first time I returned an item at that location to Amazon. The last time I returned an item,the staff scanned the label from my phone. In a most unpleasant way he said he couldn't help me without a box and that I would need to pay $5 for him to print the label. Preston offered to give me a amazon bag that I could use to put my item in.Salomon stopped him and lectures him that he shouldn't do that,and that he was going to speak to charles as well.He continued by lecturing Preston that he should sell Ups bags and boxes instead, they are in business and they need to show that their sales are improving. And the Amazon bag wouldn't fit my item anyway.I insisted that I try to fit in my item and it did fit.one problem was resolved,I now needed to have printed label,I begged him to scan my phone as a staff at ups scanned it before.He said that unfortunately he wouldn't help unless I give $5 and he repeated that rhetoric of we are in business and our sales has to increase.I didn't have the $5 with me and I told him that.He said come back when you have it in a disrespectful tone.A nice lady in line offered to pay that $5 likely.Came to find out that the bag Preston offered to give me was going to be trashed. Salomon would rather have that bag in the trash rather then for it to be given to a customer that needs it. He was rude,hostile to customers and disrespectful and bully to his coworker Preston. Salomon needs serious coaching and training"

"Exceptional service at UPS Store 4457 in Rockville, MD! Mr. Markeese and Preston went above and beyond to make my experience seamless. Their professionalism, attention to detail, and friendly demeanor truly set this UPS store apart. Whether handling shipments or assisting with printing needs, they exhibited efficiency and care. The personalized service and dedication to customer satisfaction make UPS Store 4457 a standout choice. Kudos to Mr. Markeese and Preston for their friendliness wishing happy holidays to everyone and outstanding contributions to this top-notch establishment!"

"Terrible experience at this store. Shipped a packaged and it didn't make it on time (though I had expressly told the manager it was critical to arrive on a specific date). I had the shipment sent back and instead of coming back to me, it went back to the store... and has now vanished though the store manager signed for it. Tried to get help in person at the store but was given the run around, was told to email the owner who never once replied to my multiple emails and now am trying to get them to file a claim... wish me luck."

"Only reason I go to this location is because of my place of employment. Today I was greeted by a rude manager David when I arrived to pick up a business package that was delivered as ups access point. I had the email from UPS that stated that if I was not the addressee to provide the tracking number. I explained this to the manager and that I have previously picked up from this location. The store owner was there and refused to speak with me and see the email either that came from UPS. The manager was very rude and kept stating the same information. Did not attempt to provide any resolution and no customer service. A few months ago I was there to notarize and ship some papers they were lost, the company received sandals instead of my legal documents. They could not track my documents. The only thing they could do was apologize my time and money spent. This place needs customer service and better management possibly even ownership."

"Not a great experience. I went 5 min before store closing with 5 Amazon prime return drop off items. The store manager David informed me of the store closing and said if I have a lot of items I should come in earlier. I acknowledged that I was walking in last min and I am usually mindful of the hours but that day was crazy for me and I was leaving for a vacation so I really needed to drop those items. He went on explaining that they don’t get paid past 7pm and I needed to come early. He then said he can accept return till 7pm and I should come back with the items that aren’t scanned after that hard stop! Although I understand what he was saying and wouldn’t want him to work past his paid hrs, however his tone was not good at all. Finally, I could return 3 out of 5 items that were scanned by 7pm (he literally was counting seconds) and had to take back the two items that would have taken another half a min! I would advise the store if that are so particular about the closing time then they should lock the doors a few minutes before the store closing. What I experienced today was bad customer service on multiple levels in my opinion."