AAA Rockville Car Care Insurance Travel Center 718 Rockville Pike, Rockville, MD 20852

"Final Update: I did speak with the owner(?) and, regarding their high labor/parts prices, he claimed that they were competitive with DEALER service. If I wanted to pay dealer prices, I'd have had the car towed to a dealer. Update: I forgot to note that I took the car to another garage less than a mile from this one to have the work mentioned below done. The plugs were $10 each and the coil packs were $60 each. I did do the 3 plugs and coil packs against the firewall. The savings on the parts alone at the other garage for the work done was over $650, and the labor cost was about half of what the AAA garage would have charged me. If you're OK with paying about 3x more for repair parts, by all means, use this place. As an example, I got quoted $30.99 for ONE Iridium spark plug. Yes, these are more expensive than a standard plug, but it's more like $10 for Iridium vs $3-$4 for a standard plug. The other part they quoted me (coil pack) was also about 3x what you or I could buy the part for aftermarket. AutoZone had them for $80 and I was quoted $258 each from this garage. According to Google, the a typical rate for auto mechanic labor is a range of $75 - $131/hr. This place charges $169/hr, which is almost 30% higher than the high end of the range. My vehicle broke out of state while on a trip and I have AAA. I needed to get towed and AAA recommended this place, so I trusted them. If you have any amount of experience doing your own auto repairs, you are VERY likely to be disappointed with your repair quote from this garage. I will say that their front line people were very friendly, courteous and professional, hence the 2 stars. Beyond that, they just have ridiculously high parts/labor charges. They also of course did try to up-sell and weirdly recommended changing all of the spark plugs, which likely would have made additional coil packs fail at $258 a piece. They didn't even suggest the repair that made the most sense, which is to replace all 3 of the coil packs/plugs against the firewall (which was where the faulty one was). It makes sense because you have to pull the intake manifold to get to any of them, so you might as well do all of them while you're in there. Plus, the ones against the firewall are subject to more heat than the ones at the front of the engine and you don't need to pull the intake to change the front ones. The bottom line, literally, is if you just want to get your car fixed for a reasonable price, you'll likely want to avoid this place. If you are not familiar with how cars work and what things SHOULD cost, it is very likely you'll be taken advantage of."

"I walked in and I was over impressed with their professionalism, and time manner. I was there for passport photos, they walk through and explain everything. I was very satisfied with their service. We discovered that my country size are same for passport and visa. and they offered me to refund one of copy because they both same size, I declined the refund, and took both copy. I was able to inspected the photo before and after printed and it came out clean. I was there for no more than 10-15 mins. I strongly recommend take passport photos here than Walgreen or CVS for much cheaper than CVS and walgreen. Baryshev, Andrey"

"I bought my car here for new tires a year ago because I’m a member and they had a terrific deal. The tire replacement went fabulous. However, within days of the replacement I noticed my A/C wasn’t working properly. I took it to a trusted mechanic who told me there was a leak in the AC lines that needed patching and freon refill. It was a fix to the tune of $600 but all was well. The reason review is another customer wrote about an AC issue surfacing after having an unrelated repair at AAA. Merely a coincidence?"

"This is a great place to get your car fixed. They are very professional and courteous. Kyle greets you with a wonderful smile and energy that lifts your spirits even though your cat may be down. He checks you in, keeps you updated as promised, and explains in detail in a way you can understand what they find wrong with the car. Kevin the mechanic is also an example of the great service and quality they provide. He has worked on my Mercedes twice now and I rather bring my car to Rockville AAA than my local dealer. With the great team at AAA, I can see many years and miles out of my car!!! Thanks, guys..."

"I moved last year from MD, and one of the things I miss about MD is this service station. I always had a good experience with AAA Rockville's mechanic work. Only once (for an axle seal) did I need to price them and go to a competitor for the work. Otherwise, their prices and service were good. They worked on my Smart Car too, which not all mechanics will touch. The people here are also very friendly. The waiting room is solid too. As I recall, though, the folks at the front desk could use new chairs. If they haven't gotten them yet, please get on that, AAA! They deserve chairs that look and feel nice."