Professional Auto & Truck Service 900 East Patrick Street, Frederick, MD 21701

"TL;DR - When you need it done right and that's the bottom line; this is your place hands down. Just be patient they take their time to make sure it's done right. That said, work done right, will never be the lowest cost. Long version: Date of Service: July 2023 The situation: I brought my Dodge Ram 2500 series truck for a state inspection. The truck was in very good condition and their inspection found the same conclusion with a few things that needed to be addressed. They were flexible and allowed me to take my truck back for a trip we had planned and I brought it back to them the following week. Areas of excellence: The work performed on the truck was impeccable. They were honest about the work, even with an item I surely thought would have been a state inspection issue, they told me that it wasn't needed for the state inspection and suggested ideas on how to address that particular defect. There was one item that we disagreed on and found a reasonable path forward to resolve the issue. My star rating reflects the level of professionalism, quality of work, and integrity performed. The staff is kind and welcoming. I never felt disrespected during our interactions. I will recommend their services to others and use their service in the future. Areas of concern/improvement: Here's my only hang-up with the shop. I'm the type of customer that needs an occasional update, not a daily update. Just once every two days I need a text or phone call, maybe an email letting me know what the status is. I take partial responsibility for this because I did not communicate how frequently I wanted to be updated, and how I wanted to be updated on the status of my truck. I just expected this shop that I've never been to before to communicate the way I expected. This was an incorrect assumption. That said, I think an area, and frankly the only area of improvement in this experience would be an option on the intake form for how frequently and by what method would the customer like to be updated on their progress. Updating daily isn't realistic and I don't think anyone in their right mind would expect that. That said, if there are going to be delays for parts of staffing, it eases the customer's mind when they know what's going on. Closing thoughts: Just a few items that would have made the TL;DR too long. This shop is popular and thus busy. If you're in a hurry, this may not be the best choice. You will need to wait for your service or repairs to be completed. The trade-off is, that it will be done correctly and at least as good as OEM if not better. The second point I alluded to earlier is, good work isn't cheap. In thinking about this review I concluded this is akin to seeing a surgeon for a cold or flu. They 100% can take care of you, but you probably could drop by urgent care or take a look on WebMD. This shop is the top of their class for work and craftsmanship, I can appreciate that and there are absolutely times that I want that level of service. But, if the work is something you can do or is simple work that any shop can do (changing light bulbs, oil changes, alignments, etc.) you may want to consider doing the work yourself or having that other shop do that work and leaving the sensitive and challenging work to Professional Auto & Truck Service."

"We had been having issues with our truck and other shops just kept charging us for repairs that were either not done correctly or they did not do them at all. We found this shop and they were over the top professional, fast and courteous. They were able to diagnose the problem and fix it quickly and affordably. We highly recommend this shop and will only use them going forward."

"It is very refreshing to see that there is still a business out there that takes pride in its work and cares about the customers that they service. We have been to the shop twice and could not be more impressed with our experience. This is a family owned buisness that preforms superb work. I almost want something to happen to my rig just so I can stop in and visit with these guys haha. I really can't say enough good about them. I wish more businesses had there ethics and reliability."

"Wheel seal barins they got me in fast. Very efficient and knowledgeable. The owner Dean Breeden is honest, a straight shooter. Let me know what went wrong and the best way to do the job right. Did not cut any corner. For a owner op like me it's word of mouth. Reviews of a business. Thanks a bunch G.compton Compton transportation Shelby nc"

"We were stranded in an Rv on Easter weekend in Frederick. The owner worked us in first thing Monday morning and quickly diagnosed the problem and repaired what was a minor problem that would have become a serious one. He could have easily misrepresented the problem and charged us a high fee. But he is an honest, honorable man who treats his employees well and it shows. Highly recommend!"