DICK'S Sporting Goods 479 Arena Hub Plaza, Wilkes-Barre Township, PA 18702

"I visited Dick’s Sporting Goods about two weeks ago. I am interested in buying two bicycles so I went to the department of bikes. I spend about 30 minutes looking at the bikes and many employees passed by us, saw us but not one of them stop to acknowledge us. No one greeted us or ask if we needed assistance. We came back a week later, this time we hade the same reaction. Many employees pass by us and no acknowledgement. This time I press the buttons to get helped. An employee come out from the back room and ask if we needed help however he had a nasty attitude. Was speaking very loudly and acted as if we were bothering him. He explained he is the one in charge of the bicycle department and this was not pleasant for us. We decided to come back one more time and today we had a completely different experience from before because everyone was pleasant, polite, and greeted us upon seeing us. Employee asked if we needed help, and it was a pleasure speaking with Tim. He answered all our questions. had a pleasant attitude and gave us a better experience at Dick’s. I changed my rating from a 1 to a 2 based on today."

"Went to the store to purchase a golf jacket once there went to the register and was told that It was not the one that was online for sale . Was told there was 2 others in the store that were on sale and an associate would get them for me . The associate looked and couldn’t find them. The staff did not do anything to help fix the situation of the misplacement of their products ."

"It’s a decent place for sporting goods. They offer a lot of higher-end equipment and clothing. I have to say-they have a smaller selection of fishing and hunting gear than in the past. They also no longer offer ammunition or firearms. I don’t know if this is a new company-wide thing or if it is just certain locations."

"Shopping for new golf clubs and the staff was very knowledgeable and professional, Dave S. in particular! Very patient and not pushy with trying to sell me something I didn’t need. Worked with me, got measured and evaluated for the right fit. Left confident and looking forward to the choices that were made. Looking to better my game. Highly recommend!"

"Amazing customer service! In fact, the BEST I have ever had at this type of business. The cashier could answer my questions very intelligently, but the manager took over because the store was a little busy. Cannot say enough nice things! Signed me up for a frequent shopper Scorecard. Assisted me with shipments to 3 locations. Effortlessly and with the nicest manners! Thank you store manager Cris. I have no doubt this newly reopened store...post a devastating tornado..will be very successful under his leadership."