Old Navy

"I expect better from a well-known company such as Old Navy. Investing time and money in the people you choose to represent your company should be a priority. This is my local Old Navy store, and I come here very often. However, the team currently in place, and in charge of the store is lacking in all sense of the word. They are rudely racist, inconsiderate, unprofessional and do not have the slightest idea of what it is to provide great customer service. When I decide to walk into a store and spend my hard earned money, I expect to be treated with respect, dignity, and proper professionalism of which management and crew member do not possess. With employees like this I would understand if you soon followed the destiny of gap, bed bath & beyond and many others that are now facing bankruptcy. I suggest you think wisely about your choice of employment and make sure they're properly trained, starting with the manager “Kristen”."

"Came in for a return and the lady pretended that I am not fluent in English. She asked me to spell the return code which clearly I showed her right on my phone. The return code included letters that she could just easily look from my phone and type it in the system. She asked me to read it out loud and after that she pretended that I misspelled one letter that the order did not exist. Seriously? I’m currently pursuing my BS in Engineering major and will keep going with a Master soon so don’t act like you know everything and people don’t. Unprofessional attitude can’t be accepted in customer service jobs."

"Not really my style but Old Navy is great for staple pieces like jeans and sweaters."

"Took two pairs of shorts from this rack up to the register and they rang up to $70. I was then told that the sale only applies to the shirts. The sale sign does not specify any clothing type. At the end of the day it’s not a big deal but I thought it was really misleading."

"Loved old navy but haven't been in year. My sweater that I have had for years from old navy needed to be replaced. Went to check out the store. Styles have definitely changed but the store was clean and they had lots of clearance just not Activewear like they used to. Went somewhere else and found what I was looking for."