Modern Masters 105 Bedington Road, Martinsburg, WV 25404

"Super great shop family friendly takes amazing care of our vehicles only shop I trust to touch my c63"

"I recently moved here from Texas and went in there With my seven-year-old son for an wv state inspection, Keep in mind, I have passed every inspection prior in the state of Texas and Florida, and have kept my car up-to-date mechanically, I asked her how much it would be for the inspection in her words were “if you pass… it’s $14“ They brought my car inside their shop and shut the door and lifted my car on a lift and had it for about 25 minutes First was told I failed Automatically because a small little pea sized chip on windshield was “ An automatic fail in the state of West Virginia” and Then I was told “your driver axle is leaking all over. It needs to be replaced immediately“ another fail. I was told my battery strap was “loose”. I was in sent an email a few days later with an invoice for almost $800 for just the axle and a tire alignment and they placed a failed sticker on the side of my car. I went to two other state inspection and auto shops And both were confirmed my axel was not needing to be replaced or Leaking as well as my battery strap was not loose and not a reason to fail me. Also, the little small chip on my windshield wasn’t even the size of a quarter, and was not an automatic fail in the state of West Virginia for that size.. I’m just letting people know that with inflation right now and being a parent, I almost went and spent almost $1000 just to get my car passed by state inspection And I’ve also could’ve gotten pulled over and received a citation on top of it with the failed sticker. This is just my experience, but I hope that people are not getting failed just for some business. Luckily my car was approved by the state And the most I needed was an oil change."

"My wife's car was damaged by road debris and the towing service towed the car to Modern Masters. The next morning Rusty, with Modern Masters, gave us a visual assessment the damage and was cooperative as we decided to engage a transport company to move the car home for the ultimate repair. He also told us that his onsite surveillance cameras indicated that the towing service had damaged his property and improperly unloaded the car when delivering it to Modern. We appreciate Rusty's friendly cooperation, honest assessments, the added information and his willingness to allow the car to remain at Modern pending pickup. Many thanks, Rusty."

"This is a warning to all who want to bring their car here. January 2023 I brought my C63 in for an engine rebuild. I was told to pay a deposit upfront and work will get started immediately. After many attempts at contact and many excuses and lack of communication work finally began in July 2023, My car sat outside in the elements for 6 months. The vehicle was completed in September of 2023. Upon receiving the car visible smoke was emitting from the exhaust and an audible ticking noise was present. The car is burning oil on top of all that and has wiring issues (that they fixed supposedly). After many attempts to contact Craig and ask him to look at the car he dismissed many of these issues as normal, ignored my pleads and messages and pretty much told me it’s not his problem. I took the car to a Mercedes dealership and they confirmed the car burns 3qts every 500 miles and they have found metal in the oil meaning something is disintegrating internally. I will most likely need a new motor yet again. Overall a horrible experience and the owner Craig is not to be trusted."

"So I went to Modern Masters to get my vehicle fixed upon getting a diagnostic done found out I need a new engine as I have to wait to save for the new engine as it's a lot modern Masters has waived the diagnostic fee. Never had that happen before. I will definitely go back with the same vehicle to get the motor swapped and after for work on the vehicle and will let others in the area to do so. They really saved me on this on. Love those guys. The staff is really knowledgeable and nice."