#1 Cochran Subaru of Butler County Parts & Service 861 Pennsylvania 68, Renfrew, PA 16053

"I can’t say enough positive things about the service department at Cochran Subaru of Butler County! On my way home a yellow light popped up on my 2021 Forester. I was a little panicked because I still had an hour to go. I pulled over and saw that Cochran Subaru in Butler County was a quick detour. I arrived as service was closing. Josh was still there and immediately came out to look at my car and calm me down. Jeff who was on his way out, was kind enough to take care of the light-a quick fix-with a promise from me to return for an oil change ASAP. I checked the website for open hours before going back to use the express service, but was wrong. My timing is terrible. I planned to come back but once again, Josh to the rescue! He arranged to have the oil change done right then and one of the awesome technicians stayed late to do it! Josh, Jeff, John and the rest of the service department go above and beyond- I love my Subaru and I love the service department at Cochran Subaru of Butler County!"

"John was great keeping me up to date on what was happening with my vehicle"

"Went for a repair for a part failure. I bought my Forester from #1 Cochran which is an hour and a half away from my home. I chose to buy there as a friend and Subaru ambassador told me he had great experiences with #1 Cochran. My buying experience was ok, it was in the beginning of the pandemic, so I definitely had a different experience than normal. They didn’t follow normal protocol and go over the car as they are supposed to do and asked when I got the survey from Subaru that I tell them that they had. They also asked that I give a 5 star rating because if I didn’t the salesperson could get fired. Fast forward to 3 years later, I had a part failure. It is a part that Subaru has redesigned and are seeing a lot of vehicles come in for repair. I was told this by a Subaru Master Mechanic. My vehicle is out of the power train warranty as I am over the miles, and was told that it wouldn’t be covered. I asked if there was a recall, as the part was failing and had gone through a redesign, they said no. I asked if there was any other way they could help. They did a goodwill repair on my vehicle and charged me $265 for the repair. I would have been pleased with this if I hadn’t had to jump through hoops in order to get this offer and if my experience was better at the dealership. The service manager said they could have taken care of it completely if I had come to them for service. I am an hour and a half away, so I went locally for my service. I had to wait for 5 hours at the dealership. They didn’t offer a loaner to me so that I could go and come back. I sat in their service lounge that was comfortable and offered WiFi. They took extra time to do a “complimentary inspection”. I had my car inspected less than a month ago and was aware that some attention was needed soon to brakes and tire rotation. They sent me a video of the inspection and then the service person whom I checked my car in with came to me with the details. He went over all of what the video showed and was offering for me to have the service done at that time. They wanted to replace rear brakes and rotors and possibly two of my tires. I politely declined and said I would just like the part repaired that I came in for. They replaced the part. After about 5 hours, I was called out to the service desk from the doorway. I was told it was done and that it would be $265. The service technician processed my payment, he said something went wrong and then asked for my card again. He processed the payment again. This happens sometimes, but I took a moment to look at my bank account. The payment actually came out twice. He went back in and processed a reimbursement for one of the charges and gave me a receipt for both the payment and refund. This morning I went onto my banking app and their is a third hold for $265 from #1 Cochran. That is 3 charges for 1 service and no refund for the over charge. Overall this was a less than stellar experience! Do better #1 Cochran this is not the service Subaru gives to their loyal customers."

"Went for a quick express service. No appointment needed for a tire rotation. Marshall went over what would be performed on my Outback and they had me done in 30 minutes with a free car wash. Checked the car out and I am scheduling my winter detailing for my Ascent and Outback All I also need to give thanks to MIke Cantella. I went for a quick express tire rotation for my Ascent on a Saturday afternoon and just missed them as they close at 3PM on Saturday. I saw Mike pulling out and he stopped to see what I needed. We spoke for 15 minutes and I returned the following Monday and he got me taken care of. He also spotted a bad wiper blade before they took my car back. First class service here EVERY time."