Baierl Chevrolet Service

"I had a check engine light with a specific code. My mechanic wouldn't touch because calibrations needed updated. I arrived with the service bulletin in hand. Instead of working on the code that I brought my car in for, they decided to "fix" a saved code that was already diagnosed and fixed. I came to you with check engine light and the Chevy bulletin the mechanic provided stating an update needed to be run. Someone on your team decided it was the fuel pump that was replaced by my friend. The person at the desk refused to listen that the car needed an update. Stating they were not putting any more parts into it. Took it to another Chevy dealer, they found the exhaust leak your team wasn't able to find. And eventually ran the update for my car. My Malibu is finally fixed. I was born and raised in a Chevy family I will never get another."

"Excellent service department - Kevin the manager and Clare the advisor assigned to me were great. I highly recommend this place!"

"Great customer service always makes me feel like they care. I have been a customer since 1995 and will never go any where else. Thank you"

"Everyone was very friendly and courteous!! From the staff checking my car in to the mechanics working on my car!! I will definitely be returning to get my car serviced in the future!!"

"Went to Baierl to get my truck inspected. I wait in the waiting room ever since they didn't work on my truck because I went to lunch with a friend while waiting one time. I guess since I left the building, they felt they didn't have to work on my truck. I always try to get the first appointment of the day, or as close as possible 7:30-8:00. After waiting all day, they came and told me they wouldn't be getting my truck finished and they couldn't give it back to me because it was taken apart. They also didn't have anyone that could give me a ride anywhere. Their attitude was, "just call someone to pick you up" which I would have done if I knew anyone that could. I was forced to walk to the nearest car rental and rent a car so that I could get home that evening. I just made it to the car rental place before closing. Unfortunately they only had luxury cars available and it cost me almost $200. The next day, Baierl didn't have anyone available to pick me up at the car rental, so once again I had to walk from the rental place to the dealership. When I went in and told the service people that I was there and I would be waiting in the waiting room their response was "you should have called, we would have told you not to come because your truck isn't finished" I explained to them that the rental car was due back and that I would just have to wait, and they acted like I was completely unreasonable and asking them for something over and above what they should be doing. I don't understand why my waiting in the waiting room was such a problem, but I think it was because they hadn't planned to work on my truck that day. Just before 6:00 pm they finally finished my truck. I then got a survey from them along with instructions to only fill it out if I was completely satisfied. When I filled it out HONESTLY, I got several phone calls (3 calls 20 minutes long) from them wanting to know why I gave them less a less than perfect rating. When I told them, they said that I shouldn't have given them less than perfect marks and because of that the service technician was NOT going to get paid. I told them that they shouldn't have sent me a survey if they didn't want honest feedback. I am truly sorry if the mechanic didn't get paid because the service manager treated me so poorly. They should have a better way of determining who is at fault when something goes so horribly wrong in the service department."