Wright Nissan Service Department

"Best customer service ever. Love the staff!"

"This is a SCAM CENTER, I would recommend going anywhere else. My fiancé took a 2010 Nissan Rogue to this dealership 2 weeks after the vehicle passed inspection for a transmission problem. The original inspector said the issue with the transmission does not keep the vehicle from being inspected and said it was safe to drive. We told Nissan write service what we were told and that many online forums also suggest that this is a transmission issue or a torque converter, with the vehicle shaking only between 30-40 mph (common issue on Nissan forums). Nissan and their service advisor, Meghan Stanton, instead told my fiancé that her car was unsafe to drive, should never have passed inspection, and that it was even a fire hazard with something rubbing against the gas tank. They gave her a 2800 estimate for axles, driveshaft, and u joints and told us after this service we would probably still have the same shaking we were experiencing. I refused the work and paid for the diagnostics and took the car back to the original inspector. The inspector put the car on a lift for me and walked me through everything in Nissan Wright's estimate. Everything on the estimate was untrue. They confirmed the vehicle was fit to be inspected and safe to drive. When I went back to the dealership, the service manager, named Russ Miguel, would not take any accountability for anything. He claimed that the inspection status was the other shops "opinion" as if there weren't state-wide standards in place for PA inspections. He neither confirmed nor denied his service representatives comments on the safety of the vehicle, said he would "have to check the call logs". He refused to give me contact information or schedule an appointment for his boss or anybody else in the organization, just said "someone will reach out to you". He wouldn't even consider refunding the diagnostic charge even though it is clear as day that the estimate we received was at best unethical and at worst criminally fraudulent. I suspect Nissan Wright Service center gave this estimate to my Fiancé assuming she would not know any better. Even the estimates they gave were high for what the repairs were. I would describe the service as predatory, unethical, and morally reprehensible. Please. Do. Not. Go. Here."

"Unsure about this place. Brought my Murano in for an estimate on Muffler head replacement. They broke off the remaining attached piece of the muffler, mind you it was bound to happen. They said my motor mount was “cracking” and my control arms needed replaced. Fun fact I bought the car 4K miles ago and the dealer replaced one control arm before purchase bc it shimmied when I test drove it. Awaiting the paperwork on that from the dealer now. Also, my car never shook prior and now when I start to go I can feel the motor mount bouncing slightly as I drive (I can also hear it). I know a lot about cars, used to work on my own. I like going to dealerships for car specific service due to warranty on larger projects like this but I honestly don’t trust it. Nice staff. I guess the shop broke off the head instead of handling it with caution bc they assumed I’d do the full work up. Sad. Will be finding another shop and also have my motor mount and control arms inspected again with my dealer paper proof of replacement. I also passed inspection 4K miles ago but now they say I have emissions leaks all over and need complete exhaust. We shall see. Won’t be returning here though. Use caution."

"Absolutely timely service. Beautiful drive in service area so you don't have to be out in the bad weather at all. Staff is awesome!"

"Spacious waiting room and comfortable. Service advisors kept me informed during my time here."