Byrider Hermitage

"My vehicle was there for 2 months and did not complete the job by forgetting to do the oil change. Their manager behind the service counter was very rude, and by other reviews online he is like that to everyone including people he was on the phone with while I was there, when I brought up the fact that my seat controls were broken and did not come in that way he shrugged it off and said it came in that way. During is stay there the battery was replaced due to “it kept dieing” and when I mentioned the controls being broken he said that’s what was draining the battery but he had removed the fuse to the controls and did not tell me it wasn’t working or told me that is was causing the battery to drain until I had noticed and would have let me leave if I did not notice, when I brought it up he shrugged it off and told me to there was nothing he was going to do until I complained and he walked off to get his boss and she had it schedule to be replaced, why wouldn’t you tell me the controls where broken and that’s why the battery needed replaced if it was like that when it came in and I repeatedly told them I wanted everything wrong with the car to be fixed. Suspicious."

"I highly recommend asking for Donny! He had me verified and helped me get a great insurance quote in a reasonable amount of time! The environment in the office is friendly and warm and Donny really helps by bringing his friendly attitude and smile while helping!"

"They went out of their way to help us get approved. They even took us up to AAA to get a new ID made. Helped hook us up with an insurance policy. They had a great selection of vehicles and had great services. The salesman was highly knowledgeable and took the time to explain every detail. Overall it was an easy experience and I'd highly recommend them to anyone looking to buy a vehicle."

"After the accident with my van, they went above and beyond, honestly I was surprised and appreciative of the work Tim, Donny and Jeanette did for me thank you guys!!! I will be returning and recommending! Thank you all!!!"

"This was a very pleasant first experience for buying a car everyone there was amazingly helpful and I feel like they did their absolute to make me happy on Saturday, a huge thank you to the whole team, we’re loving our new juke"