Oglebay Resort 465 Lodge Drive, Wheeling, WV 26003

"Everyone we encountered at the resort was friendly. The check in process went fairly fast for a long line at 4pm. It was beautifully decorated everywhere for Christmas. I was in a Wilson lodge room at the end of a hallway that did not have any other guest hotel rooms on either side of me (both said hotel staff only) and then there was a guest hotel room diagonal from me. My room was clean and well appointed. Had 6 pillows on my king bed, a comfy sitting chair, and 2 robes and plenty of extra towels. My cousin was in the first room in the hall next to me and her room was totally different than mine and it was very modern and smaller and no robes. She said her room was quiet but bed was terribly hard. My room went from 5 stars to 2 stars after I went to bed. It was so hard that I thought my hips were gonna be bruised from laying on it. Tossed and turned in pain all night. The hallway was so loud at 1am and even at 4am. I did not open the door but being that I was at a dead in with only hotel staff rooms, I can only assume it was hotel staff carrying on and being so loud. What upset me off most of all about this room were the bed sheets. There was no fitted bottom sheet. It had a flat sheet that was not even on the bed properly and my feet were laying on bare mattress. What a jerk move to make a bed this way! Laziness at its best. I got virtually no sleep and was so glad I only had to spend one night in that room. The other areas of the hotel were nice. Listened to a country music singer for awhile and it was a popular event. We walked around and could not find where we were going. The signage does not make sense and it is not accurate everywhere. The spa was next to impossible to find based on signage and luckily another guest knew where it was. Dining options inside the hotel are limited but what we had was good. The light show was pretty, but really spread out and not easy to stay on course in the dark. We ended up back at the starting point and had to get directions as we turned the wrong way following other cars. The new directions where helpful and kept us where there was better signage. I would come back in a heartbeat, but not until they got new mattresses and properly covered said mattress."

"We just went for dinner & to see their beautiful Christmas lights display on New Years Day. We had the buffet & the food was absolutely amazing & there was a lot to choose from. The $14 I spent on my chocolate martini was well worth it! Our waiter was attentive to our needs. They had hot chocolate set out in a gathering room so we took a cup with us while we drove through the lights! We made a stop in the gift shop & they have a little of everything. The hotel was decorated beautifully for Christmas. It's sad that they will be remodeling a lot of the hotel. I hope it doesn't lose it's rustic charm! Would definitely recommend going there!"

"Great experience! They let us check in early (check in is at 4!) and were very sweet to us. Room was comfortable and had all expected amenities. We came back late to our room and were able to find parking close with no issues. My only complaint would be the parents who let their children use the hallway as a rowdy playground, but that’s certainly not the hotel’s fault!"

"Only there for The Festival of Lights. Traffic was thick, but it was a Saturday night. Took a while to make it to the entrance. The lights were fantastic! They had Christmas music booming, but I had Pink Floyd playing in my car. 30 dollar "donation" was asked of us, but you really don't have to donate. I had a wonderful female friend riding with me. Together, we both had a great time. I do recommend!"

"My first impression was not a good one. At the check in desk, I told the woman I didn't know where my room was because I hadn't been there before. Her response was "I don't know where your room is either". Okay. When I asked her for directions, she told me it was "that way"...super helpful. She offered zero information and stared at me like I kicked her dog when I expected her to at least tell me I was checked in. I got lost looking for my chalet. The chalet was also super dated (not the end of the world) but the location was beautiful. We took the kids to the Good Zoo to see Santa (he was late). There was so much traffic; they need a better system to accommodate all of the people that come to see the lights. It took me over 30 minutes to drive one mile (no exaggeration). There is also extremely limited parking; we could not even park near our chalet which didn't work out well having two small children to carry. The gift shops at the zoo and the resort were amazing! Pricey but that's to be expected. We also waited over an hour longer than expected for take away pizzas; the bright side to this was that the hostesses were wonderful! This was definitely a one and done experience for my family."