Quality Inn & Suites Kearneysville - Martinsburg

"I was here on the 31st of January 2024 and the person at the front desk appeared to not be happy working there, I sensed this as soon as I started talking to her. This is not the worst part, she scammed me of my money and here is the story: I booked online and she asked for a credit card for incidentals, I gave her a Visa card which should swipe, the card also has over 2000 USD on it and for some reason, she said she swiped it and it did not work, the next thing she asked me was to give her a card that will swipe, throwing my card on the desk at the same time. I asked her to try that card again because it should swipe and she said I could not talk to her like that. So I gave her a new card and she refused it. She said she has a right to refuse service and that she was refusing my service. I agree that she has such right so I asked for a refund, she told me to call the merchant that helped me book. I went ahead and called the merchant, the merchant told me they needed the hotel’s permission to issue a refund, they called her and she LIED that I did not have a card that works, despite insisting on refusing service to me and not taking another card from me, she decided to also keep my money without rendering any service. This individual( a lady) acts like a true scammer and I sense this is not the first time she has done that. Please avoid this place by all means. Do not say I did not warn you."

"Absolutely love this place. The receptionist was extremely helpful with my booking and upon arrival was fast and efficient with getting me my room. She was able to help me find a room after another hotel wouldn’t give us a room due to our age."

"First time i have ever experienced this service. I visit here every month because I have a customer nearby this location. I just woke up at 11am by knocking sound from house keeper. I told her that give me few minutes and I am checking out soon because I have to take shower and need to pack my stuff. I was almost ready to check out around 1120am. Front lady and housekeeper knocked the door so hard and said if you dont leave the room in 2 minutes she will call the POLICE with strong and loud voice. What have I done? I did not refuse to leave. I keep telling them Give me few minutes. I was so upset with the way how she talked to me. How did she treat me like this? I have been traveling lots of states and late check out sometimes happened but no one treated me like this. I know i could not keep the check out time but i really hate the way she talked to me. She could have talked better than this. I am a also diamond member for choice hotel and have a option for late check out too. Out of 365 days . I spent more than 250 days in hotels because of business trip. No one has been treated me in this way. I started my morning with anger. NOT COMING BACK TO THIS PLACE. So disappointed on the services. TERRIBLE SERVICE"

"I have stayed at this Quality Inn for 1 day sometimes 2 days during the weekends for the passed 2 months. The lady at the the front is so friendly and nice and so are the people in house cleaning. I’ve never had a bad experience here. My daughter loves the breakfast. Very nice and friendly!"

"We stayed at this Quality Inn from 8/23/2023-8/27/2023. I would not recommend this hotel. The front desk staff was not friendly and they spend a majority of their shifts outside the front and side doors smoking. When I asked for an additional towel, I had to explain the reason I needed it before I was given one. The rooms are marginally clean, the towels are paper thin and there is no sound insulation between the rooms. As there isn't any carpeting on the floors, one morning we were awoken by our upstairs neighbor at 4:30am by someone walking across the floors. Getting into and out of the parking entrance/exit is very difficult. The main reason we stayed at this Quality Inn was for the free breakfast. On the morning we were leaving, at 7 am the front desk attendant was asleep. The light was off in the breakfast room and no food was available. At least 6 other guests were waiting to eat as well. We left. We should be reimbursed for the coffee and danish we had to buy across the street at Sheetz. The only reason I gave this a hotel a 1 star is because it is required in order to post a review."