Malletts Bay Veterinary Hospital

"My dog died while MalletsBay was actively treating him--for the wrong diagnosis. The Vet never checked in with us when they got word he died from the emergency vet. They did send us the standard bereavement card. In addition to our dog, they were unable to diagnose or treat our cat that died waiting for the specialist appointment. I get that animals die, but it seemed like we were often left without answers or the wrong answers and navigating alone. You literally jump through hoops to schedule. We often would use the emergency vet instead of trying to make a "sick appointment" The sale of testing and other products is steep. I rarely left an appointment that cost under 250.00."

"Fantastic staff and wonderful doctors and techs. This is coming from a tech, they were amazing with my puppy."

"Veronica at the front desk is incredibly apathetic. The last phone call I had with her I was nearly in tears over my boy and she was dismissive, only caring about taking my payment. I’ve been coming here for nearly 2 years, the doctors are great, Dr. Gazo being an absolute sweetheart. But the techs make me uneasy, as I’ve been sent home with incorrect doses of medicine and have been talked to like I’m just a debit card. I think I’ll be letting go of this hospital, as it’s no longer the only one with exotic doctors, and BEVS has very empathetic and trustworthy people running the show."

"Those of us that take pets on vacation live in fear of an emergency with our pet while away. That happened to us, we are from Rhode Island, on the third day of a fourteen day stay on Grand Isle, when our Chihuahua fell in the early evening and severely injured her front left paw, fracturing three metatarsals as we would find out the next day. We immediately called Burlington Emergency & Veterinary Specialists “Vermont’s only specialty and 24/7 emergency animal hospital” and were turned away. The next morning, we called nine other vets and explained our desperation only to similarly be turned away. When we called Malletts Bay Veterinary Hospital they immediately understood our situation and we were graciously welcomed into the practice and treated as if we had been long-time patients. The facility is beautiful and everyone we interacted with was kind, charming, and empathetic. We left our little Lucy with them to be assessed as they had to fit her in between their previously scheduled patients, confident that she was in good hands. Dr. Dustin Page personally called us to explain what they were going to do, then called us again after they had x-rayed her, reset her metatarsals, and placed a cast on her leg. He was compassionate, patient and, again, treated us like we were regular patients. We will be following up with him next week for them to redress her arm before we leave for home. It is not possible for me to adequately express our thanks to the fantastic team at Malletts Bay Veterinary Hospital. They fulfilled their oath to use their skills for “the prevention and relief of animal suffering,” and we are very happy to know that we can now count ourselves amongst the list of their very lucky patients."