Dunkin'

"Genuinely one of the most Dunkins I have been to. One of the bathroom doors is broken so you can't lock it, service was painfully slow with only 2 customers waiting. There was another customer with a bug in her coffee and instead of offering an immediate apology and remake her coffee, no apology was made and they had to check with the manager first. It took the manager 5 minutes to come out, during which a new coffee was still not made and no other customers were tended to. The manager then went on to publicly explain that there's a pest problem and pest control hasn't been able to do anything. Like how do you say that in front of customers in the lobby??? My cold brew (the inexplicably tasted burned) was made incorrectly and I asked if they could please add the syrup that was forgot. Again, no "sorry, we will add that for you", but rather the two employees started to bucket between themselves if this drink should even have the syrup or if they added it in the first place. Again, everyone can hear them. The complete disregard for the customer experience and a lack of professionalism had me shocked. Couple that with a dirty interior and the publicly acclaimed pest problem (straight from what I can assume is the manager's mouth), I have to strongly recommend people do not come here. If I could give a negative star review I would."

"Ordered one large ice coffee that was made incorrectly the first time. Brought it back to be re-made and they still didn’t make it right. If I am going to spend over $6.00 on a coffee, it should be made the way I ordered it. Looks like some employees need be re-trained on customer service and how to properly read a ticket. It’s a shame that management has let this location become just another Dunkin.. As a previous Dunkin employee, I was extremely displeased with this location."

"This is my every morning stop on my way to work and I just want to say how pleasant everyone at this location is. The manager and staff always do the best they can do even in busy situations and still work with a smile on their faces even when this location is busy due to the heavy amount of tourists. The staff are all wonderful and such a pleasant group of faces to see first in the morning. Thank you for all you guys do, your great!"

"As soon as we walked in, the woman working at the front rolled her eyes at us. We ordered a couple breakfast sandwiches, hash browns, and a coffee. She was rude the entire time, then when we got our food, it was all cold (not toasted like we asked for, or how it’s supposed to come) and the hot coffee that was ordered was also cold. Glad to only be up here for a day. Definitely would not go here again."