The Palmer House Resort, Ascend Hotel Collection 5383 Main Street, Vermont 05255,

"This motel was nothing short of terrible. I spend some 60+ nights a year in hotels, this was the worst experience yet. From the front desk staff being too busy playing games on their phone to acknowledge us, to then listening to them yelling at a fellow employee on the phone, to the stink of old cigarettes in the not just the reception area but also the room, arrival was terrible. The room was not clean, the sheets were fresh, but that was about all. We had to sleep with the windows open at 19F outside to try to lessen the stink of cigarettes and air freshener (no doubt to mask the smoke odor). Will not stay again and will advise similar to anyone."

"Horrific experience. The room was incredibly filthy and had an extremely strong cigarette odor. There was hair all over the bathroom. The room clearly had not been “cleaned” or vacuumed. The walls and doors were also filthy. The bed and sheets seemed ok. It is the farthest thing from a “resort”, not even a hotel or BnB. It is a run down motel at best. The price ($200+ per night) is ridiculous for the quality of service."

"I’ve been a guest of The Palmer House hotel each of the last 3 years. I’ve always been more than satisfied with my experience. However, this ski season has been outstanding. There are added staff the reside on the grounds. As a result, the service is greatly improved. The rooms are serviced faster, the indoor pool and hot tub area is cleaner, fresh towels are restocked daily and there is a brand new hot tub. All staff are extremely helpful and knowledgeable about the area. There are two front desk managers that stand out, Jackie and Mike (runs the night desk). The grounds are well maintained and the parking lots are efficiently plowed. I strongly recommend this property if you are planning a stay in Manchester."

"Only stay if you are a smoker. Sleeping with the windows opened didn't touch the smell. Bathroom was unusable due to smoke smell. We brushed our teeth quickly, slept with clothes that's smelled good and left as soon as possible. Friends of ours stayed the same night a few doors down and had the same experience. Definitely NOT clean."

"We stayed here to get a bed and a warm shower between campsites while traveling across Vermont. The location in town was amazing, the campus was beautiful, the front desk folks were kind, the views from our Lakeview room were great- but we didn't have hot water and the beds were not very comfortable. When we connected with the front desk about the hot water, they noted "were working on it" but if they knew, could they have let us know? Or given a partial refund when they didnt resolve it for our entire stay, or transfer us to a room that maybe had hot water? It was a bummer for sure since we only stayed for 1 night and never got our warm shower. I will note, there was an issue with my reservation and the front desk team was kind and flexible is resolving it. I understand a hot water heater is out of their control, but we didn't leave 100% satisfied either. Room to grow."